Mazen
Operations Manager | Customer Service Team Lead | Healthcare RCM, HIPAA | CRM Ad
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $8.77/hour ($1,696.00/month)
Bachelors degree
Last Active
July 2nd, 2026 (7 days ago)
Member Since
February 16th, 2020
Profile Description
Operations Manager and Team Leader with 8 years of BPO experience in Healthcare, Revenue Cycle Management, and Digital Marketing.
I scaled a healthcare startup account from 0 to 70 staff in 6 months while maintaining a 2.41% attrition rate and 97% CSAT. I do not just fill seats. I build teams that perform and stay.
WHAT I CAN DO FOR YOU
- Operations and Team Leadership: Manage and scale teams, build KPIs, optimize processes, hire and retain top talent. 8 years of BPO leadership.
- Healthcare and Revenue Cycle Management: HIPAA Certified and PHI Trained. Medical billing and HIPAA-compliant revenue cycle management.
- CRM and Systems: Deploy and manage Zendesk and HubSpot. Build Power BI dashboards and reporting.
- Marketing and Content: SEO, social media strategy, and short-form video editing using Premiere Pro and CapCut.
CREDENTIALS
Bachelor's Degree in Information Systems
HIPAA Certified
English C1 (Advanced)
IQ Score 125
Whether you need someone to run your customer support operation, manage medical billing, or set up your CRM, I bring leadership and execution at scale.
Available to start immediately. Send me a message and let's talk.
Top Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 5 - 10 years
Expert at scaling startup accounts from 0 to 70 headcount within 6 months while maintaining a 2.41% attrition rate. I specialize in creating SOPs, managing departmental KPIs, and developing performance scorecards to ensure high-performance and client satisfaction.
Professional Services » Medical Services » Revenue Cycle Management
Experience: 2 - 5 years
Specialized in healthcare operations including CPT/ICD 10 coding, appeals, prior authorization, and payment postings. HIPAA certified and PHI trained to handle sensitive medical data and revenue workflows securely.
Office and Administration » Client Relationship Management
Experience: 5 - 10 years
Proven track record of maintaining 100% client trust while managing multiple lines of business across healthcare, e-commerce, and logistics. I focus on retention strategies and proactive issue resolution to align operations with stakeholder goals.
Other Skills
Video Editing » Social Media Video Editing
Experience: 1 - 2 years
Professional editor proficient in Capcut Pro and Premiere Pro. I specialize in repurposing long-form content into high-converting short-form clips (Reels/Shorts) to drive audience engagement and brand growth.
Customer Support » Technical Support
Experience: 2 - 5 years
Led technical teams of 30+ members for premium IT clients, consistently maintaining a CSAT score of 92-97%. Expert in troubleshooting Windows, Apple OS, and Android OS environments.
Basic Information
- Age
- 31
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Angeles City, Pampanga
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 45%
- Influence: 26%
- Steadiness: 18%
- Compliance: 11%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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