John
Senior IT & Admin Support | Customer Experience Specialist
With Timeproof
Overview
Looking for any work (8 hours/day)
at $4.96/hour ($960.00/month)
Bachelor's degree
Last Active
July 13th, 2026 (yesterday)
Member Since
February 12th, 2020
Profile Description
Senior IT & Admin Support | Customer Experience Specialist
Hello! I'm John Maurice Tolentino, a reliable and detail-oriented Administrative Support and Customer Service Representative with strong background in IT and Technical Support. I worked with a US-based company, where I handled outbound and inbound calls, led follow-ups, and coordinated daily with the team.
As a Senior IT Support and Customer Experience Professional with 15 years of experience in technical support, website development, SaaS platforms, and customer success. Proven track record of managing complex technical projects, improving customer experience, and supporting enterprise-level clients. Highly skilled in troubleshooting, automation, CRM systems, and website deployment. Recognized for strong communication, technical expertise, digital operations management, and ability to resolve high impact issues efficiently.
CORE TECHNICAL SKILLS
Technical Support & IT Operations
• Enterprise IT Support
• Service Desk (L1 & L2)
• Active Directory & Access Management
• Remote Troubleshooting
• Hardware / Software Support
• Network Issue Resolution
SaaS & Web Development
• WordPress
• HTML / CSS / JavaScript
• Website Deployment
• Domain & Hosting Configuration
• SEO Optimization
• ConvertKit
Customer Experience & Operations
• Customer Success
• Escalation Management
• Customer Onboarding
• Process Improvement
• Knowledge Base Documentation
• Team Coaching & Mentoring
Tools & Platforms
• Salesforce
• Zendesk
• ServiceNow
• Oracle
• Active Directory
• Microsoft 365
• Google Workspace
• TeamViewer
• Microsoft Office
Digital & Administrative Operations
• Project Management
• Data Entry & Research
•
• Social Media Management
• Graphic Design (Photoshop, Canva)
PROFESSIONAL HIGHLIGHTS
• Technical Support Engineer
• IT Service Desk Analyst
• Operations Support Specialist
• SaaS Product Specialist
• Enterprise IT Support Experience
• Customer Success Specialist
• Virtual Assistant (Technical)
• Website Development & Deployment
• CRM & Automation Expertise
• Business Owner & Entrepreneur
TRAINING & CERTIFICATION:
• Remote Technical Support &
Troubleshooting Training
(Professional Development)
• ConvertKit Platform Specialist Training
• AI Tools for Business
Productivity Training
• Project Management
Fundamentals Training
• Digital Marketing & Social Media
Management Certification
AWARDS & RECOGNITION
• Technical Support & Customer Experience
(Top Performer)
• Customer Satisfaction Excellence Award
• Remote Support Excellence Award
• High SLA Compliance Achievement Award
•Team Performance Improvement Award
• Top Sales Performer Award
• Customer Experience Leadership Award
• Digital Marketing & Growth Recognition
Top Skills
Customer Support » Technical Support
Experience: 1 - 2 years
As a Subject Matter Expert (Uber) for TaskUs from March 2015 – September 2017. Here's the task I've handled: • Supported agents with complex Uber platform concerns • Provided coaching and mentoring to team members • Handled escalated customer issues • Maintained knowledge base documentation • Improved team performance and operational efficiency
Customer Support » IT
Experience: 1 - 2 years
IT Service Desk Analyst Level 1&2 (Omnicom) for Unisys since November 2020 – January 2022. "I provided enterprise IT support to internal business users, Managed onboarding and offboarding processes, Resolved hardware, software, and network issues remotely, Maintained Active Directory access and permissions, Handled service desk tickets and escalations efficiently."
Customer Support » Customer Relationship Management
Experience: 1 - 2 years
As a Senior Product Specialist (ConvertKit) from Atticus Advisory Solutions since February 2022 – January 2023. I have "Provided advanced technical support for ConvertKit SaaS platform, assisted customers with automation, integrations, and campaign optimization, customized websites and email workflows using HTML, CSS, and JavaScript, and troubleshot technical issues and improved customer onboarding experience, delivered high-quality customer service via chat, email, and ticketing systems."
Other Skills
Design » Web Design & Page Layout
Experience: Less than 6 months
As a Web Consultant (GoDaddy) forSutherland Global Services since December 2017 – September 2020. Here's some of the service I've provided: "• Supported agents with complex Uber platform concerns • Provided coaching and mentoring to team members • Handled escalated customer issues • Maintained knowledge base documentation • Improved team performance and operational efficiency."
Marketing » Digital Marketing
Experience: 2 - 5 years
I've been a Digital Operations Manager at Jack Of All Traits Digital Printing Services since April 2023. Here's the specific skill set that I've acquired with this role: "Manage end-to-end operations of digital printing and apparel business, Produce and design custom merchandise and branded materials, Handle client consultations, order fulfillment, and vendor coordination, Manage social media marketing and customer engagement, Oversee business growth strategy and operational improvements."
Marketing » CRM » Microsoft Dynamics 365
Experience: Less than 6 months
Marketing » Social Media Management
Experience: Less than 6 months
Professional Services » Management Services » Administrative Management
Experience: Less than 6 months
Office and Administration » Data Entry
Experience: Less than 6 months
Office and Administration » Google Workspace
Experience: Less than 6 months
Basic Information
- Age
- 37
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, Metro Manila
- Tests Taken
- IQ
- Score: 104
- DISC
- Dominance: 42
- Influence: 25
- Steadiness: 10
- Compliance: 23
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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