Virtual Assistance, Customer Service, Technical Support, Help Desk Support, Cust

Overview

Looking for full-time work (8 hours/day)

at $14.31/hour ($2,727.26/month)

Bachelor's Degree

Last Active

January 16th, 2025 (514 days ago)

Member Since

August 25th, 2012

Profile Description

I started my freelancing career in April 2009. Since then, my network of satisfied clients has expanded to 22 cities scattered in 7 countries including the USA, Canada, South Africa, Australia, Middle East, and the UK ranging from start-up companies to well established enterprises.
My core competencies include:
- Multi-channel Technical / Customer Support / Help Desk email, chat, voice, and remote access support
- Web Design manually coded HTML and CSS, CMS like Wordpress and Google Sites, shopping carts like Interspire and BigCommerce
- End-to-end Web and non-Web Project Management
- Google Apps administration (Gmail, Docs/Drive, Calendar)
- Professional writing (includes website content, articles, technical writing, blogs, manuals, user guides and training coursewares)
- Administrative duties such as online research, data entry, high level presentation/report creation, virtual assistance/personal assistance, among others
- On-page and Off-page Search Engine Optimization, localized SEO (Google Places/Google+ Local, Yahoo Local, Bing Local, citation building), Social Media Marketing (Facebook, Twitter, Pinterest, Tumblr, etc)
Certifications and Licenses:
- Electronics and Communications Professional License (Philippines)
- Six Sigma Yellow Belt (IBM Daksh)
- Network Technical Support, Web Design Concepts, Customer Assistance, and Business Writing Certifications (Brainbench.com)
Let's have a talk about your business requirements and expectations, and I'd be glad to provide solutions for you on a long-term basis.Thank you for your interest in my profile and hope to work with you soon!