10 years of commendable experience in the Business Process Outsourcing industry- I have played a part in all of its components – Operations, Quality and especially, Training. Through the years I have led implementation projects (from my current and previous employers) which involve planning and strategizing to ensure 100% success upon turn over. I have maintained solid partnerships with both my internal and external customers on a training perspective.
I have extensive experience on training for off shore processes for the following:
o Technology and Telecommunications
o Online Customer Service and Sales
o Human Resources (Background Screening for US-Based companies)
o Credit Card Customer Service and Collections
Exemplary adult learning theory and practices knowledge including classroom training/management and content design.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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