I've been working as a customer service representative in a call center industry in the Philippines. It was a Financial account that I was able to provide detailed information about customers account inquiry like balances, debits/credits in their bank accounts and also providing options for their savings needs. I was able to provide product/service information by answering questions; offering assistance. As part of the job description, I also keep equipment operational by following established procedures; reporting malfunctions. Updated job knowledge by participating in educational opportunities like the free online banking
provided to our customers.
As an executive assistant to the president, I've represented the president by welcoming visitors, reviewing correspondence; arranging company dinners and other corporate functions; answering questions and meeting requests directed to the President. Helped key executives make consistent decisions by advising them of historical precedents; serving as liaison between them and the President. Arranged corporate travel and meetings by developing itineraries and agendas; booking other transportation; arranging lodging and meeting accommodations. Completes projects and special assignments by establishing objectives; determining priorities; managing time; gaining cooperation of others; monitoring progress; problem-solving; making adjustments to plans. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; Improved quality results by studying, evaluating, and re-designing processes; implementing changes. Enhanced President's and corporation's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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