NOC Support Specialist with hands-on experience in network monitoring, incident management, and EV charging infrastructure support. Skilled in responding to system alerts, troubleshooting network and hardware issues, and ensuring high availability of services in a 24/7 operations environment. Experienced in firmware upgrades, configuration updates, escalation handling, and coordinating with engineers and field technicians to resolve outages efficiently. Strong background in CRM and ticketing systems, remote troubleshooting, and maintaining SLA compliance. Committed to proactive monitoring, fast resolution, and maintaining stable, reliable system performance.
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