Knowledgeable in software and driver installation and hardware configuration and setup.
Knowledgeable in LAN/WAN, router settings, and setup.
Experienced in assembling/disassembly and custom building PC hardware (desktops/laptops).
Responsible for logging all information into the CMS tool such as Siebel, RightNow, ICARE, SNOW, ZenDesk.
Experienced in using CMS Avaya, Blue Pumpkin, and CCPulse in monitoring the queue.
Knowledgeable in O365 Application and Administration, MS Azure, Active Directory, Identity and Management, Information Security, Citrix Workspace, ITIL Foundation, Service Desk E2E, Technical Support B2C, Customer Service, Google Applications, and Workspace.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.