Virtual Medical Assistant, Customer Service, Sales, Mktg.

Overview

Looking for full-time work (8 hours/day)

at $397,731.82/hour ($70,000,800.00/month)

Bachelors degree

Last Active

June 24th, 2022 (983 days ago)

Member Since

August 8th, 2012

Profile Description

I am open for part time work and freelance projects..

************************************************************************************************

Virtual Administrative Medical Assistant (WAH)
DrCatalyst
June 2021 - Present

Provide remote phone and admin support for assigned Clinic account in the US - Spectra Wellness Solutions
Schedule appointments for new and established patients
Assist patient with rescheduling and cancellation
Provide remote phone support for onsite clinic staffs
Create Patient Cases and Order for Clinic Staff and Medical Provider,s reference
New Patient Registration
Medical Insurance verification
Assist customer with Patient Portal activation
Provide status to patients with regards to lab work order requests and lab results
Assist customers with medication refill requests and follow up of prescription orders
Relay patient's urgent and important concerns to Providers Medical Assistants
Assist representatives from Pharmacies, Laboratory Facilities, and Insurance Companies with concerns on prescription order and refills, lab work requests, medical records, and prior authorizations approval concerns.

************************************************************************************************

Herbalife Nutrition Independent Distributor
Love and Care Wellness Hub 
Self Employed
January 2020 to Present

Promote Herbalife Nutrition Products
Conduct Health and Wellness Evaluation
Do retail sales, marketing, and social media advertisement
Participate in Virtual Nutrition Club to support Herbalife Coaches, Members, and Clients
Participate in Herbalife Training and Webinar
Participate in Herbalife Challenge, Customer Engagement, and Facebook Groups
Support GoGreenHerbalife Campaign
Actively share Herbalife Nutrition in the Community
Health and Wellness Coach at Love and Care Wellness Hub

************************************************************************************************

Xfinity / Comcast Tech Support Agent (WAH)
ResultsCX
November 2020 - April 2021

Assist Comcast subscribers with regards to their internet, cable, and phone services.
Perform remote basic troubleshooting steps to fix and resolve customer's issues with regards to their Xfinity/Comcast services.
Coordinate with the Advance Repair Team and other departments to fix and resolve service issues.
Schedule Trouble Call/ Tech Visit to customer's home.
Assist and educate customers with the use and features of the Xfinity Apps.
Assist customers in setting up and accessing their Xfinity MyAccount through the Xfinity website or mobile app.
Handle other customer's concerns with regards to Billing, Equipment Shipment and Replacement, Service Transfer, Change of Services.

************************************************************************************************

General Admin Virtual Assistant -  Short-term projects for start-up companies | Online VA Team, December 22, 2019- March 31, 2020 Homebased

Job description:

Web research and lead generation of potential contacts in the Automation industry for a start-up company in the US
 
Data and product research in Amazon using Helium 10 for top-selling products to sell in the US and UK for a start-up company in New Zealand

***********************************************************************************************

Provider Service Advocate, Optum Global Solutions - United Healthcare Group, October 2018 to December 2019

Job description:

Under Legacy Medicare & Retirement Provider Division 

Trained and multiskilled to handle concerns relating  to  Benefits  and  Eligibility, Prior  Authorization, and Claims 

Take inbound calls from US Medical Providers with regards to United Healthcare individual medicare replacements plans

Provides benefits and eligibility data to In-Network and Out of Network Medical  
Providers  with  reference to member’s policy coverage according to Medicare and  United  Healthcare  Applicable  Policies and Guidelines

Provides member’s deductible, coinsurance, copay, out-of-pocket, and accumulations amount 

Advice Medical Providers if certain medical procedures - CPT, HCPCS, DME, and ICD-10  codes require prior authorization, if valid, billable and a covered  benefit based on  the member’s policy  and Medicare Guidelines 

Assist Medical Providers with Prior Authorization, Predetermination, Referral 
Requests 

Provide Medical Providers with the status of Claim payment, denials, reconsideration, and appeals 

Advise provider with the specific reason of Claim Denials and advise next level of action whether to submit a corrected claim, reconsideration or appeal 

Confirm to Medical Providers if medical records and other documents supporting medical necessity for services billed to patients were received and processed

************************************************************************************************

Virtual Medical Assistant, SLAM, Yorba Linda Pharmacy Account, January 2019 - 
June 2019, Part-time Day shift

Job description:

Work as a remote receptionist taking inbound calls from nursing home facilities, doctors, med techs, pharmacists, residents, and family members with regards to prescription new orders and refills. 

Help in processing refill orders of medications sent through Quickmar from the different nursing home facilities supplied by Yorba Linda Pharmacy 

Process refill of medications requested over the phone from nursing home facilities 

Send refill requests to doctors for medications with zero refill, invalid and expired RX 

Follow-up with Delivery Team for pending orders not delivered on time to nursing home facilities especially on medications on STAT request and controlled medications for patients

Coordinate with Billing Team for medication refills showing high copay and billing errors 

Transfer Provider calls to Yorba Linda Pharmacists with regards to a new order and refills authorizations 

Assist remote typists in verifying accurate names of prescribing doctor’s for new orders received and also confirm with nursing home facilities if fax received for a new prescription for a patient is for profile only or for order processing and delivery 

************************************************************************************************

Customer Service Representative - NU Car Global Reservations Network, Online VA Team, June 2017-December 2018, Homebased 

Job description:

Cater to all car rental customers worldwide 

Do inbound and outbound calls to both customers and affiliate partners Handle the following services: 

New reservations and confirmation of bookings 

Handle both Prepay and Pay Upon Arrival reservations 

Handle inquiries on required insurance, security deposits, geographic restrictions in certain countries, credit and debit card payment 

Provide relevant information to the customers relating to their reservations especially upon arrival instructions for courtesy shuttle service and affiliate partner contact details

Provide the Policies, Terms, and Conditions to the customers with regards to their car rental reservation 

Modification of existing reservation with regards to the change of the pick-up and return date/ time, additional driver, child seat, and GPS 

Modification requests due to flight delay and airline schedule change of the customer’s flight Notify affiliate partner with the customer’s flight arrival and departure details and other special requests 

Handle complaints with regards to billing, credit card charges, no-show fees, the release of security deposits and report on unfair practices at the car rental locations, lost items in the car and coordinate it accordingly with the affiliate partner 

Escalate complaints to respective departments for resolution 

Process cancellations request and sent email confirmation to customers 

Process refunds advised refund timing and sent an email confirmation to customers 

Advised in-house credit policy, how to use it, and process fund transfer from old to the new reservation

************************************************************************************************

Customer Service Representative - Graveyard and Day Shift March 4, 2016 – March 10, 2017, Expedia Elite Services, Teleperformance Philippines  

Job description: 

Cater to Expedia US Gold Plus Members, AARP, and TAAP customers 

Handle inquiries and resolve concerns in terms of flight, hotel, car, activity, and package bookings. 

Process changes and cancellations for all products 

Handle  airline  schedule  changes,  looks for alternate  flight options for customers, and coordinate with different airlines, hotel, and car vendors 

Assist in Expedia points redemption and adjustment

Deescalate and exhaust all available options and benefits to resolve customer concerns

Tools: Cisco IP Communicator, Agent Communicator, Voyager, Admin, Brand site for Agents, GDS – Saber and Amadeus, Airlines websites, Car rental websites

***********************************************************************************************

Customer Service Representative - Graveyard Shift, November 2, 2015, to March 2, 2016, Canadian Group Benefits – Dental Division, Manulife Financial

Job description:

Handle inquiries and concerns in terms of Manulife dental coverage and insurance claims from Dental Providers and Plan Holders in Canada

**********************************************************************************************

General Admin Virtual Assistant - Graveyard Shift / Home-based, April 15, 2013, to Sept. 7, 2015, MyOutDesk Inc. - Dillard and Company Account

Job description:

Contact database management 
Data management  
Calendar management 
Appointment setting 
Top Producer tasks??Email and SMS  Notification
General transcription 
Property listings 
Transaction coordination 
Social media postings 

*********************************************************************************************

Data Entry and Online Research - Flexible Hours / Seasonal, College Web Media and College Web Mentor

Job description: 

Manage contact database and online data research Email blast and press release campaign using MailChimp 
Weekly email campaign for motivational videos

**********************************************************************************************

Social Media Manager - Flexible Hours, Social Circles UAE, January - March 2013

Job description:

Social media posting on Facebook and Twitter account
Website moderation, accepting new members to Social Circles website

***********************************************************************************************

Website Moderator - Flexible Hours, Roundmenu, January - March 2013  

Job description:

Listing of leading restaurants and fine dining locations in UAE, Qatar, and Singapore in RoundMenu website

************************************************************************************************

                                          Previous Works – United Arab Emirates

Admin Manager cum Account Manager
March 9, 2010, to October 31, 2012WayOut Fz Llc (Dubai, United Arab Emirates) ITheWayOut Internet Solutions (Cairo, Egypt)MORGANE Middle East and Africa
Upgrade to see actual info I Upgrade to see actual info 

Product Services: Internet and IPTV Services to 5 and 4 Star Hotels in the Middle East 

Job description:

Accounts Related Tasks
CRM and Win FTP Portal Management Account Management of Hotel Clients in the Middle East 
Sales and Marketing Internet Admin and Access Codes Generation, Request and Approval Equipment MAC Device Bypass Request and Approval
Local and International Shipping and Logistic Arrangement 
Office Administration 

***********************************************************************************************

Business Development Executive
July 15 to October 15, 2009INTEGRATORS LLC
Abu Dhabi, United Arab Emirates
Upgrade to see actual info 

Product: Solatube Daylighting System  

Job description:

Introduce Solatube products to Architect Consultants and Construction companies through email marketing and sales calls
Online research and lead generation
Contact database management

***********************************************************************************************

Sales and Marketing Business Consultant – Channel Sales
August 5, 2007, to May 25, 2009
Pixel Digital Systems LLC
Dubai, United Arab Emirates
Upgrade to see actual info 

Product: Canon Document Scanners 

Job description:

Sales and Marketing 
Product Training 
Canon Reseller Program 
Business Development  
Channel Reseller Management 
B2B Trade Portal Management 
Tender Bid Participation 
Corporate Event Management

***********************************************************************************************

Sales and Marketing Executive
April 1, 2005, to August 3, 2007
DICOUpgrade to see actual info FZE
Dubai, United Arab Emirates
Upgrade to see actual info 

Products: Fujitsu, Kodak, Bell+Howell, Xerox and Visioneer Scanners, Plasmon Storage Devices, Qstar, Abbyy and Kofax Softwares  

Job description:

Sales and Marketing Support 
Corporate Event Management 
Training Management 
Contact Database Management 


************************************************************************************************

             Independent Contractor Jobs – United Arab EmiratesUpgrade to see actual info


Odesk Freelance Service Provider
Upgrade to see actual info

Work on different admin projects 
Lead generation
Data mining
Data conversion
Data researchEmail marketing
Excel spreadsheets
PowerPoint presentations

************************************************************************************************

Market Researcher
Ethos Consultancy LLC
Dubai, United Arab Emirates
Upgrade to see actual info 

Methodology: Telephone and Face-to-face Interviews
Target Respondents: Walk-in Customers and Users of Services/Products

Prime Minister Customer Service Satisfaction Surveys in the following government offices:

Dubai Immigration
Ministry of Finance 
Ministry of Foreign Affairs 
Emirates Post

Emirates Post - Emirates ID Implementation Customer Satisfaction Survey

SONY Memory Stick Customer Satisfaction Surveys in all Jumbo Electronics Showroom 

Road and Transport Authority (RTA) Customer Satisfaction Surveys for the following services:  

Dubai Water Bus Facilities 
Dubai Paid Parking Facilities 
Dubai Taxi Services 
Dubai Metro Services 

DU Telecom Customer Satisfaction Surveys in all DU Telecom Store Branches in  Dubai, Abu Dhabi, Sharjah, Umm Al Qwain,  and Al Ain

************************************************************************************************

Market Researcher
Lawton and Yeo Designs Limited Singapore
Upgrade to see actual info  
Methodology: Face-to-face Interview with Audio Recordings on Selected Consumers and Retailers  

Market Survey for Packaged Drinks Available in UAE Market 
for Tetrapak Packaging Solutions, Italy 

************************************************************************************************

Market Researcher
InCite Research LLC
Dubai, United Arab Emirates
Upgrade to see actual info  

Methodology: Telephone and Face-to-face Interviews Target Respondents: Supplier and Demand Market for Temperature Regulated Warehouses in Dubai, Abu Dhabi and Qatar 

Market Surveys  for UAE Third Party Cold Storage Warehouse Facility 

***********************************************************************************************

Market Researcher
Kleindienst Properties
Dubai, United Arab Emirates
www.kleindienst.ae 
 
Methodology: Face-to-face interview 
Target Respondents: Working Professionals and Residents of DIP / Green Community Area

Market Survey for Required New Shopping Facilities and Restaurants in Dubai Investment Park and Green Community 

************************************************************************************************

Medical Insurance Claim Assistant
Medcare Hospital
Dubai, United Arab Emirates
Upgrade to see actual info

Job description:

Check all medical insurance claim documents, medical reports for completeness and if properly filed prior to submission to  medical insurance  companies  for claim payment and money  reimbursement Extract the required laboratory and radiology reports and check all required invoices to be attached to each patient medical insurance claim form 
Segregate and file medical insurance  applications with attached supporting documents as  per the different insurance companies in UAE for easy reference and processing of patient’s medical insurance claim benefits 

************************************************************************************************
                    Previous Local Jobs - PhilippinesMedical Transcriptionist

November 2004 to February 2005
SPI Healthcare Documentation Inc.Cebu City, Philippines
Upgrade to see actual info

Job description:

Worked as a Medical Transcriptionist for Health Partners Clinic in Minnesota, 
USA 
Audio transcription of doctor’s medical reports for their patient’s diagnoses and treatment  Maintained 100% accuracy in the audio transcription of medical reports as per 
the standard set by SPI  

************************************************************************************************

Corporate Account Executive
June 1997 to September 1998
Isla Telecommunications Co / ISLACOM merged with Globe TelecomCebu City, Philippines 

Product Services: Islaphone landline and Islacom GSM (prepaid and fixed lines)  

Job description:

Manage corporate accounts in Cebu City including special accounts in the government sectors, and special VIP accounts Involve in implementation of sales and marketing activities like sales blitz, tour advertisement, exhibitions, product launches, special promos, and Independent Sales Agents (ISA) Product Training 

************************************************************************************************

Dealer Coordinator
September 1996 to March 1997
Collins International Trading Corporation
Cebu City, Philippines
Upgrade to see actual info 
Products: Moulinex, Krups, Tefal, Thermos, Soehnle, Vax, Marathon, and Sharp Electronic Appliances  

Job description:

Manage distribution channels in Cebu City comprising of all appliance store dealers and department stores 
Responsible for achieving sales target for each brand category, introducing new product lines in the market through the different sales channel, follow-up sales order, and delivery 

************************************************************************************************

                                             Educational Background  

Healthcare Services NC II Graduate - March 2018 College Graduate: Bachelor of Science in Biology -Summer Upgrade to see actual info 
College Education, Bachelor of Science in Biology, PhilippinesUpgrade to see actual info 
College Education, Bachelor of Science in Medical Technology, Velez College, PhilippinesUpgrade to see actual info 
Secondary Education, University of San Carlos Girls High School, Philippines 1980-86 
Elementary Education, University of Southern Philippines, Philippines 

************************************************************************************************
                               
                                                   Volunteer Works 

UCARE Volunteer, Optum Global Solutions, United Healthcare Group, Cebu City, Philippines 
Victory Church Kids Service Teacher - Dubai, UAE Dubai Cares - Volunteer Project for Syria - Dubai, UAE