I have extensive BPO background experience in the field of workforce management. Workforce management is basically tasked with ensuring that agents are scheduled appropriately to the client's requirements. This entails using microsoft excel as well as specific WFM applications; real-time coordination with the clients and operations teams and reporting tasks as well.
I am an expert at multi-tasking and proficient in microsoft office applications, particularly excel.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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