Independent Contractor / IT Specialist

Overview

Looking for full-time work (7 hours/day)

at $4.99/hour ($840.00/month)

Associate Degree in Computer System Design and programming

Last Active

June 25th, 2026 (yesterday)

Member Since

January 21st, 2020

Profile Description

Salesforce ADM 201 and ADM
211 Certify. 10 years of experience in BPO and IT industry with background in
various cloud technology. Experienced in different process management
methodology. Process oriented.  With solid
background in Customer and Client Facing environment.  Adaptable in different Social and
Professional Culture.  Passionate in
continues learning and development. With high regards in career advancement. 



FREELANCE/CONTRACTOR: NOC ENGINEER L1
JANUS NETWORKS (OCT. 2023 TO PRESENT)
Act as first point contact to any technical and non technical
inquiry related to network and business operations. - - - - - - - - - - - - - -
Troubleshoot and resolve tier 1-2 incidents pertaining to
equipment’s based upon standard operating procedures and
Service Level Agreement(SLA)
Monitor and analyze the performance of the Servers,
application traffic using monitoring toos Connectwise
Automate and RMM.
Managing Windows server update, system security and using
SonicWall.
Monitoring Email alerts providing quality and timely
response/escalation of all issues and alerts to second level
support team or higher
Sending appropriate reports on specified time and day
Create/Sending notification/updates to stakeholders
Creates, maintain and update documentation like KB in Itboost
of the team’s various processes regarding services provided
within the organization.
Act as System Administrator for MS Office 365, sharepoint and
onedrive for both internal and external(Client).
Creates, maintain and update users in Active Directory and
Azure Active Directory.
Managing, Creates, maintain and update users Email
Exchange for onprem and oncloud.
Managing Email Security using Barracuda.
Migrating Email from Exchange to Office 365 including Domain
ang DNS management.
Setting up weekly Back up Idrive, DPM and MABS
Constantly participating in team daily meeting. Regular
Planning and Reporting.

FREELANCE/CONTRACTOR: TECHNICAL SUPPORT (AUG2022-APRIL.
2023).
FAR OUT SOLUTIONS
Maintain fantastic relationships with clients. - - - - -
Talk and help clients through a series of actions, either via
phone, email, or chat until their technical issue is resolved.
Provide prompt and accurate feedback to customers.
Refer to internal database or external resources to provide
accurate solutions.
Follow-up with clients to ensure their IT systems are fully
functional after troubleshooting.
Track computer system issues through resolution, within
agreed time limits.
Document technical resolution in knowledge base.
Diagnose and troubleshoot technical issues, including account
setup and network configuration.
Ensure all issues are properly logged.
Setting up computer, setting up multiple computer users.
Installing internal and external software.
Adding and activating licenses for software users.
Setting up networks both LAN and WAN/Wi-Fi.
Networking devices such as computers, laptops, tablets and printers.
Trouble shooting high end computers and Printers across network.
Domain and Email Management.
Supporting tools:
Remote: LMI, RMM, Quick Assist Anydesk.
Ticketing: Autotask, Datto RMM


SENIOR SYSTEMS ENGINEER (JUNE 2019 TO
AUGUST 2022)
Cognizant Phil. 11th Flr. Hanston Square Building. San Miguel Ave. -
ADM 201 and ADM 211 Certify - - - - - - - - - - - - -
Managing Salesforce users Case Request.
Workforce and schedule Manager.
Generating and assigning Case reports to salesforce configurations
engineers.
POC for Case SLA, Case monitoring ang Management Escalation
Monitoring.
Primary point of contact for Salesforce configuration, enhancements,
queries.
Participate is design reviews, prototypes, solution discussions to
assist the end-user and system admins.
Managing user and licenses.
Administering Profiles and access permission Management.
Trouble shoot system automations such as: Validation Rules,
Workflow, Process Builder. App, object creation and field
management.
Assisting users in creating Sandboxes, implementing changes.
Helping end user with generating reports and dashboards, creating
filters and data migrations.
Contributor to Knowledgebase and Learning Articles.
CLOUD SUPPORT ENGINEER | MICROSOFT Office 365 Support
Ambassador (June 2017 – January 2019)
Rhipe Philippines 15th Flr. Wilcon IT Hub Chino Roces Makati City - - - - - - -
Hands-on implementation, configuration and support experience
with O365, SharePoint, Skype, Exchange Online Admin.
Hands on experience in supporting on premise or Cloud based
Microsoft Exchange environments
Good working knowledge of Networking, DNS and Active Directory
Migrating exchange server from onprem to oncloud
Setting up hybrid configuration
Perform basic experience in Power Shell navigation
Perform outbound and inbound support environments
-
Exposed to email migration tools, web hosting technologies and
various incident management systems. -
Working collaboratively within and across teams with the ability to
work across a 24/7 rotating roster