PROFESSIONAL PROFILE
• Solutions-driven professional with BPO experience that range from Operations, Performance Development through quality assurance and Demand Generation. Partnering with the leadership team to ensure optimized performance through continuous skill and process improvements.• Customer-focused, highly organized self-starter with effective customer- service skills and demonstrated ability to manage technical aspects and pre- sales projects, architect tailor-made customer solutions, build relationships, communicate solution strategy and product offerings, and provide technical expertise, support to sales and customers.• Resourceful, creative problem-solver with proven aptitude to analyze and translate complex customer requirements and business problems and design/implement innovative custom solutions.• Motivated achiever who exceeds goals.• Articulate communicator who can fluently speak the languages of both people and technology, blending technical expertise with exceptional interpersonal skills while interacting effectively with customers, sales staff, adept at delivering presentations and demos.•
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 5 - 10 years
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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