Virtual Assistant | Lead Generation | Admin & Executive Support | Customer Servi

I have been working in lead generation since 2022, specializing in SMS marketing and cold calling for both residential and commercial real estate. I manage bulk SMS campaigns using ActiveCampaign, ensuring the correct templates are used, responding to inbound messages, and nurturing leads through consistent follow-ups to maintain engagement and qualify prospects. In addition, I have extensive experience in cold calling homeowners and commercial property owners to identify potential acquisition opportunities. I am skilled at handling objections and gathering key information such as seller motivation, timeline, asking price, and property condition to help identify serious sellers and potential deals.

I bring over six years of experience in Technical and Customer Support, handling complex troubleshooting and delivering high-level service for global accounts. I have developed a strong problem-solving mindset, allowing me to resolve software issues, manage sensitive transactions, and handle disputes professionally. From fixing technical problems such as dialer issues to de-escalating frustrated clients, I consistently provide reliable and efficient support.

I have experience in operations and team leadership as a coach at The Coach Advantage, where I helped optimize processes and improve team performance. My responsibilities included monitoring live calls, conducting quality assurance (QA) audits, and providing constructive feedback to ensure agents meet performance standards. I also maintained operational trackers using Google Sheets and facilitated team meetings to keep everyone aligned with key performance metrics and daily goals.