TECHNICAL SUPPORT REPRESENTATIVE (Jan 2012to June 30, 2012)
Sykes Asia Incorporated – Century Link Broadband Tech Support
Gilmore st., cor Aurora Blvd., New Manila,Quezon City
• Troubleshoots customer’s VDSL/ADSL/DSL internet connection
Issues such as, speed, connectivity, train rate, wireless, modem configuration, static IP addressing, DHCP, transparent bridge connections etc.
• Troubleshoots basic no browse issues and customer device issues
RECRUITMENT OFFICER (March 1, 2010- July 15, 2011)
Kopos Medix International
1836 G/F HALA Bldg., Leon Guinto St., Malate, Manila
• Focal person in monitoring deliverables for all deployment process and documents
• Interviews applicants
• Designates qualified applicants for job orders from overseas
CUSTOMER INTERACTION ASSOCIATE (November 2008-June 2009)
CUSTOMER INTERACTION ASSOCIATE ( October 2009 –February 2010)
TELUS INTERNATIONAL PHILS.
Rushcard - TSYS Account
3rd flr. Telus House, Araneta Center, Cubao Quezon City
• Acts as a banking associate for US debit card holders
• Responsible in giving updates and basic information on customer's account/s
• Helps customer in processing transactions, bills and payments.
• Responsible for the maintenance of a customer's account
• Responsible in activating features and services for the account according to customer's request
• Assists customers who wants to apply for an account
TECHNICAL SUPPORT REPRESENTATIVE (July 2009 – October 2009)
TOTAL SYSTEM SOLUTIONS – TSYS Account
TELUS INTERNATIONAL PHILS.
3rd flr. Telus House, Araneta Center, Cubao Quezon City
• Troubleshoots errors on
merchants' POS (Point-of-sale) equipment for credit/debit cards
• Assists merchants/ bank representatives in updating and downloading software/system for the POS
• Gives merchants/ bank representatives basic to complex information from their sales platform e.g. transaction codes, number of batches
• Guides merchants/bank representatives whenever they need assistance in using or operating the POS
for different kinds of sales/ batching
ADMISSION ASSISTANT ( May 2008- October 2008)
AMA Computer College Baguio Campus
#6 Benitez Compound, ASI Bldg., Magsaysay Ave.,
Baguio City, Philippines 2600
ADMISSION ASSISTANT (August 2006-December2006)
AMA Computer College Dagupan Campus
Mayombo District, Dagupan City
Philippines 2433
• Acts as a marketing partner of the school director
• Assists in corporate reports of the school director
• Does the updates of students profile, trouble shoots students problems on
the online system of the Campus
• Acts as the school body for outside conferences/meetings
• Takes charge on the processing of student scholarships
• Assist on both accounting and registrar’s office
• Alumni coordinator
On-the-job Trainee ( September 2004 – November 2004)
Accounting Department, Toyota Dagupan, Diversion Rd., San Miguel, Calasiao
Pangasinan.
* Assists the staff in filing and checking the accounts on the company's system
SECRETARY ( March 2004- September 2004)
Joyland School OF San Fabian
Sison St., Poblacion, San Fabian, Pangasinan
• Encodes school documents
• Organizes and schedules meeting of the school director
• Files documents
• Answers phone calls
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