Acquire a customer service position where I can effectively apply my expertise i

Overview

Looking for part-time work (4 hours/day)

at $3.64/hour ($320.00/month)

1st year Bachelor of Science in Computer Science

Last Active

July 29th, 2012 (4521 days ago)

Member Since

July 29th, 2012

Profile Description

I’ve been with the BPO industry for three years. I started as a Technical Support Representative and moved up the ladder to become a Team Manager for a Canadian Account. I handled a team with 30 agents and two team leaders. My main role was to ensure that my team was well motivated. I consistently provided positive, fair and committed leadership to the team. I recognized the team’s scarcity and developed action plans to resolve the challenges in a timely manner. I performed monitoring for quality assurance and accomplished related reports. I actively pursued the team environment focused on achieving the goal.
I have attended trainings regarding Management and Leadership skills, Customer Service and Phone Handling, Business Email Writing and Etiquette and my technical expertise include MS Office, Internet and Email.
I am most eager to implement my experience and all the new things I will be learning to contribute to the organization I'll be working with. I am ready for any test you might want to give me prior to getting hired.