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Customer Service Executive

99 ID PROOF
Timeproof:
EXPECTED SALARY
Php 25,000.00/month ( $513 USD )
40 hrs/wk ( $2.91 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
5 years in BPO Industry
BASIC INFORMATION
Age:
27
Gender:
Male
Tests Taken:
IQ
Score:  107

DISC
Compliance:26
Dominance:34
Influence:29
Steadiness:12

English
 C2(Advanced/Mastery)
Last Active:
2020-06-28
Member Since:
2012-07-24
SKILL SUMMARY

• Customer Service Executive / Program Administrator / Sales Consultant
October 22, 2018 – May 09, 2020
Program: Club Marriott Pacific (Australia)                                                              
Company: GMS Asia Pacific Philippines (Davao)

Tasks:
- Answering of incoming calls
- Replying to email inquiries
- Making birthday calls to members
- Database clean-up
- Leaving a feedback in Salesforce for noteworthy member’s concern/issue
- Updating of CSE Report, Presentations Tracker & Nominations Table
- Deduplicating of sales
- Forwarding of sales to main office (Sydney)
- Entering of sales in Salesforce
- Sending of list of benefits, temporary letters & tax invoices
- Generating the embossing list for Gold Coast program
- Noting ‘Do-Not-Call’ requests from members and non-members
- Sale confirmation
- Achieving personal weekly sales target

• Virtual Assistant
February 12, 2018 – August 10, 2018
eBay accounts: ElectroDirect, Brilcon, GetItExpress
Company: Virtual Done Well

Tasks:
- Answer pre-sale and post-sale inquiries via email
- Fulfill eBay orders using Microsoft Access
- Manually create postage labels and book same day deliveries
- Process PayPal invoices and refunds
- Escalate out-of-scope tickets to client
- Manage eBay cases such as Return Requests and Track Requests
- Upload tracking numbers once manifest is done

• Customer Support Staff
April 18, 2016 – October 20, 2017
eBay accounts: Auctiondottcom, Edisons and Mytopia
Company: Crylls, Inc.

Tasks:
- Answer pre-sale and post-sale inquiries via call and??email
- Escalate out-of-scope concerns to Customer Resolutions Department
- Sort and update order details for delivery or pick up from the warehouse
- Provide Return Merchandise Authorization if a customer wants to return item
- Manage eBay cases such as Return Requests, Track Requests and Feedbacks
- Relist unsold items and cancelled purchases (auctioned items)
- Send unpaid reminders and open unpaid item case in eBay
- Do floor walks to support the team

• Customer Service Associate
April 6, 2015 – December 04, 2015
Account: AT&T Cricket Wireless 5.1
Company: Convergys Philippines Services Corporation (Davao)

Tasks:
- Troubleshoot and provide the steps in resolving customer’s device software and hardware issues
- Assist customers in making a payment and restoring service
- Provide options for lost/stolen and damaged devices
- Educate customers with the processes and the terms and conditions of their service
- Check service availability in their area as well as service outages
- Address feedbacks from the experience customers encountered at the store, with the previous representative on the phone and with the service

• Home-Based e-Educator
February 14, 2015 – March 13, 2015
Company: 51Talk English Online School

Tasks:
- Teach, guide and assist the student with the lesson of  their choice
- Review and test the knowledge of the student by giving assessment activities such as short quizzes after the tackled topic
- Summarize and make the topic lesson more precise and simple for easy comprehension

• Customer Service Associate
September 29, 2014 – January 3, 2015
Account: Macy’s Omnichannel 178
Company: Convergys Philippines Services Corporation (Davao)

Tasks:
- Assist customers in placing and tracking orders
- Provide options in case order did not arrive such as reshipment and credit
- Apply adjustments on the orders placed if items go on sale
- Helps in processing return and exchange of orders
- Verify sale price and item availability in corresponding stores

WORKER SKILLS

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Creative Writing
  • Editing Proofreading

Marketing & Sales
SKILL RATING
  • Sales Representative
  • Telemarketing

Graphics & Multimedia
EXPERIENCE

This is more of a hobby as I'm a photography enthusiasts.

SKILL RATING
  • Graphics Editing
  • Photoshop
  • Recording Audio
  • Video Editing

Customer Service & Admin Support
EXPERIENCE

I have 5 years experience as a Customer Service Representative. I have worked at Convergys (Davao), Crylls Inc, Virtual Done Well and GMS Asia Pacific Philippines.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

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