Operations Manager – Publishing Company - October 2009 – present
Customer Satisfaction Manager – management of a department responsible in dealing with customer returns, content evaluation and complaints. Handling client and corporate correspondences related to customer complaints. Operations Manager with extensive experience in handling inbound/outbound sales & retention account. Skilled in performance management, client relationship management, effective communication, driving changes geared to goal attainment, process development, strategic and tactical planning, and other operations related competencies.
Experienced in client reporting, data and performance presentation during business reviews.
Trained in Six Sigma and expert in performance management and root cause analysis to aid goal attainment and ensure consistent performance.
Active Social Media Person. Blogger. Events Management Coordinator.
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