Senior Analyst

Overview

Looking for full-time work (8 hours/day)

at $5.78/hour ($1,120.00/month)

Bachelors degree

Last Active

July 15th, 2026 (8 days ago)

Member Since

December 23rd, 2019

Profile Description

SENIOR ANALYST | SHOPEE XPRESS-Responsible for reviewing Shopee Xpress cases related to shipments using Salesforce.-Strategize and monitor daily activities of customer service operation-Investigate customer's problems and find solutions-Assist with development and implementation of service policies, and explaining these to staff and customers-Work with CS team management on customer service initiatives-Identify issues on data and statistics-Communicate with other departments and management to resolve problems and expedite work-Perform other similar and related duties as required or directed
DIGITAL ACCOUNT EXECUTIVE- Focused on providing a scaled, delightful experience for small business owners helping them with any Google questions they have, including issues with setting streamlined SEO via Google My Business, Advertising via Google Ads, email through G Suite, Web Analytics through Search, etc.- Considered as experts across all Google platforms who are responsible for setting appointments with our clients, identifying their business’ challenges and pain points, recommending Google products that will help resolve those issues, and ultimately assisting them with the step-by-step technical setup of Google products that will help their business grow.- Experienced working towards sales goals.- Ability to troubleshoot potential issues and articulate problems with internal groups.- Success in optimizing products and services based on client needs.- Demonstrated success at working with cross-functional teams and building strong relationships internally and externally.- Ability to multi-task across multiple projects, sales leads, and internal stakeholders.
SR. TECHNICAL SUPPORT- Provides customer support through chat for G Suite core services as well as some migration & sync, API tools, and offline/mobile versions of apps.- Assist customers who have a general question about data privacy and/or data protection in Google Cloud products and services.- Has a good understanding of domains and DNS management as well as website mapping.- Understands email delivery infrastructure.- Strong understanding of DNS, Email Routing, Email Tracking, SMTP / application Mail Relay- Experience in migration between different messaging platforms/versions- Experience with installing and uninstalling Google sync tools- Creates and monitors I ---------- per case following the standard I ---------- Life Cycle Management.- Escalate / Transfer / Refer users to different support channels as needed in line with Google's Knowledge guidelines. - Documents cases and works with users after transactions through Email, or Phone as necessary.- Has a basic overview of the network layers of OSI model and web protocols.- has a basic understanding of Security Assertion Markup Language (SAML), Single-Sign on.
TECHNICAL SUPPORT REPRESENTATIVE- Performs all troubleshooting support, identifying problems and researching answers for America's largest cable company, and dispatching technicians for service that needs physical assistance.- Experience with modem router configuration, wifi set up, and troubleshooting.- Supports basic email concerns such as doing a reset for their accounts credential and setting up proper email servers.

CUSTOMER SERVICE REPRESENTATIVE- Answers inquiries and resolves customer concerns promptly and provides excellent customer service.- Supports basic troubleshooting of modem routers and does up-selling of products.