I worked w/ a mortgage company for 4 years, and we are under the collections department.
Basically our main goal is to process customers monthly mortgage payment to avoid delinquency. We process payments using their checking or savings account. We also provide options for the customer to avoid further delinquency or even foreclosure, we serve as a loan counselor. We also manage to do multitasking, receiving call and making down notes at the same time. Time management is one of our priority.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.