For over nine years, I’ve been supporting real estate agents and teams as a Transaction and Listing Coordinator, with additional experience in Property Management. I’m skilled in major real estate tools and platforms — MLS systems, RE CRMs, digital signing platforms, and cloud document management — and I leverage AI tools to streamline workflows and enhance efficiency. My goal is to help real estate professionals save time, stay compliant, and focus on what matters most — their clients.
Complementing this is 6 years of experience in Operations and Workforce Management, where I led resource planning, scheduling, workflow optimization, agent training, and SLA performance within a call center focused on health insurance consumer assistance and enrollment. I'm skilled in process improvement, performance analytics, and cross-functional collaboration, I support efficient operations and scalable business growth.
As I continue to learn, I also document my processes and insights to help train new hires and ensure the business runs smoothly and consistently across all operations.
Experience: 10+ years
Icenhower Coaching and Consulting Certified Admin Assistant
Experience: 5 - 10 years
With almost a decade of solid experience in Real Estate backend operations.
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