Seasoned administrative and operations professional with extensive experience across healthcare support, BPO leadership, customer experience, and research. Proven track record in medical billing, patient coordination, and virtual medical assistance for Australian and U.S. healthcare providers, handling scheduling, insurance verification, billing, and patient communication.
Brings over a decade of experience in quality assurance, team leadership, and operations management, combined with a strong foundation in copyediting and data analysis. Currently working in market and user experience research, translating customer insights into actionable improvements.
Known for strong attention to detail, adaptability, and the ability to manage remote workflows, streamline processes, and deliver high-quality support that enhances both patient care and customer experience.
