I am a detail-oriented and highly organized Virtual Assistant with a strong background in property management, real estate support, and administrative operations. I graduated Cum Laude with a Bachelor of Science in Business Administration major in Management, and I bring both strong academic training and hands-on experience to my work.

I have experience supporting U.S.-based real estate and property management companies, where I handled day-to-day operations across multiple properties. This includes managing emails, coordinating maintenance and vendors, handling tenant communications, processing payments, scheduling appointments, and maintaining accurate records.

I also have experience working with real estate agents by managing calendars, processing documents, handling MLS listings, tracking expenses, and supporting both business and personal administrative tasks.

I am proactive, reliable, and quick to adapt to new tools and systems. I take pride in delivering accurate, high-quality work and ensuring smooth, organized, and efficient operations for the clients I support.

I started my career on the front lines — handling inbound customer service calls in the finance industry, where I learned the art of listening, problem-solving, and delivering results under pressure. That foundation shaped everything that followed.

From there, I grew into a Learning Apprentice, where I got hands-on experience in training and development. I helped create learning events, built feedback mechanisms that actually worked, and monitored associate performance to support the team in hitting their goals. Along the way, I also took on back-office responsibilities — reviewing customer accounts, catching errors, and making sure every piece of information was accurate and up to date.

Today, I work as a Mortgage Servicer at PHH Mortgage, where I assist borrowers with their mortgage inquiries and help them navigate the process with confidence.
Whether I'm on a call, behind a screen, or working through a complex task — I show up organized, detail-oriented, and ready to make things run smoothly.