Operations and Client Support Coordinator

Operations and Client Support Coordinator
Company: Root Pages
Location: Remote (Philippines)
Employment Type: Part-Time
Hourly Rate: 350 – 450 PHP per hour

Overview
We are a growing digital agency seeking an Operations & Client Support Coordinator to manage client communication, coordinate internal task execution, and improve operational workflows. This is a high-ownership, execution-focused role requiring strong organization and attention to detail. You will ensure tasks are completed accurately and on time while serving as a key link between clients and internal teams.

Key Responsibilities
• Coordinate communication between clients and internal teams to ensure tasks are clearly assigned and completed
• Track active tasks and follow up to ensure timely completion
• Draft and send client communications as needed
• Identify communication gaps and process inefficiencies; develop and implement solutions
• Ensure all deliverables included in website packages are completed and properly implemented
• Create and maintain business email accounts for clients
• Assist clients with connecting websites to Facebook, Instagram, and Google Business Profile (GBP)
• Manage and support Google Business Profile (GBP) setup, verification, and maintenance
• Perform administrative and operational tasks as needed

Performance Expectations
• Consistent and timely completion of assigned tasks
• Reduction in communication gaps and missed items
• High level of accuracy and attention to detail
• Improved efficiency in internal workflows and client communication
• Strong responsiveness and reliability in handling client needs

Qualifications
• 2+ years experience in operations, client support, or administrative coordination
• Strong written and verbal English communication skills
• Highly organized with strong attention to detail
• Ability to manage multiple tasks and priorities simultaneously
• Comfortable working with websites, email systems, and online platforms
• Proactive, dependable, and able to solve problems independently

Work Arrangement
• Part-time, remote position
• Philippines-based candidates preferred
• Opportunity to transition into full-time as the role grows
• Long-term opportunity with growth potential

Why Join Root Pages?
We Value You & Your Time
Your best work happens when you feel supported, rested, and respected. We are committed to creating an environment where you can thrive both professionally and personally.

Paid Time Off & Holidays
• 12 Paid Philippine Holidays (for full-time tea ---------- mbers)
• 1 Paid Company Holiday (for full-time tea ---------- mbers)
• Flexible vacation and sick leave benefits are available to full-time employee.

Flexible Scheduling
We accommodate reasonable schedule adjustments when possible with advance notice and approval.

Weathering Storms Together
During extreme weather events, we provide active support to ensure stability for you and your family.

Growth Opportunity
High performers may transition into full-time roles and advance into senior operations or client success leadership positions.

How to Apply
Please include your resume, a short paragraph explaining why you are a strong fit, an example of how you improved communication or processes in a previous role, your expected hourly rate (PHP), and include the word 'Coordinator' in your subject line.