Client Services & Inbound Call Coordinator (Part-time | Remote)

JOB OVERVIEW

Clock Clean Services (CCS) is a fast-growing, U.S.-based commercial cleaning company headquartered in Charlotte, North Carolina. We provide commercial cleaning, post-construction cleaning, and facility support services for general contractors, property managers, businesses, and national accounts across the United States.

We are hiring a professional, friendly, and highly dependable Client Services & Inbound Call Coordinator to serve as the first point of contact for our customers.

This role is responsible for answering inbound calls, responding to customer inquiries, booking appointments, qualifying leads, updating our systems, and ensuring that no opportunity slips through the cracks.

We believe every phone call is an opportunity to create an exceptional customer experience. The right person for this role is confident on the phone, speaks excellent English, stays organized under pressure, and genuinely enjoys helping people.

WHAT YOU’LL DO

• Answer inbound customer calls professionally and courteously.
• Respond to missed calls and voicemails within established response time standards.
• Qualify inbound leads and gather required project information.
• Schedule estimates, walkthroughs, and cleaning services using BookingKoala and company systems.
• Send appointment confirmations and customer follow-up messages via phone, SMS, and email.
• Maintain accurate customer records and notes inside company software.
• Monitor and respond to customer inquiries in a timely manner.
• Escalate urgent issues, service concerns, or client complaints to management according to company procedures.
• Track inbound lead activity and appointment outcomes.
• Follow documented scripts, workflows, and customer service procedures.
• Coordinate with operations staff regarding scheduling updates and customer requests.
• Maintain professionalism and represent the CCS brand positively during every interaction.

WORK SCHEDULE

Initial Schedule (First 30 Days):

Weekdays:
• 2:00 PM–6:00 PM Eastern Time

Weekends:
• 8:00 AM–5:00 PM Eastern Time

Applicants must be available to work the full schedule consistently.

POSITION GROWTH OPPORTUNITY

Clock Clean Services is currently implementing this position as part of a strategic inbound client services expansion.

After the initial 30-day evaluation period, business demand, call volume, and overall performance metrics will be reviewed. Based on company needs, the schedule may be expanded to:

• 2:00 PM–8:00 PM Eastern Time (Weekdays)

Candidates should be open to the possibility of additional hours and increased compensation if the role successfully demonstrates strong lead capture, appointment booking performance, and positive business impact.

This position offers an opportunity to grow alongside a rapidly expanding U.S.-based company, with future advancement opportunities for high-performing tea ---------- mbers.

WHAT WE’RE LOOKING FOR

• Excellent spoken and written English with a neutral and professional phone presence.
• Previous experience in customer service, call handling, appointment setting, reception, dispatch, or virtual assistance.
• Comfortable speaking with U.S.-based customers.
• Strong listening and note-taking skills.
• Ability to remain calm and professional when handling customer concerns.
• Strong organizational and multitasking abilities.
• Reliable internet connection and quiet work environment.
• Experience using CRMs, scheduling software, or customer management systems is preferred.
• Ability to follow processes while exercising sound judgment when necessary.
• Dependable, responsive, and highly accountable.

RULES & BOUNDARIES

• No independent pricing decisions.
• No service guarantees outside approved company policies.
• No contract modifications or customer negotiations without management approval.
• Escalate customer complaints, service issues, and urgent requests according to documented procedures.
• Maintain confidentiality regarding all customer and company information.

COMPENSATION

• Starting Compensation: ?30,000 PHP per month
• Paid weekly or bi-weekly (based on company payroll procedures)
• Performance-Based Bonuses Available

BONUS OPPORTUNITIES

Additional incentives may be earned based on:

• Call Answer Rate
• Lead Response Speed
• Appointment Booking Performance
• Customer Satisfaction
• Attendance and Reliability
• Missed Opportunity Reduction

SUCCESS IN THIS ROLE LOOKS LIKE

• Inbound calls answered promptly.
• Leads converted into booked appointments.
• Customers receiving fast and professional service.
• Accurate CRM and scheduling records.
• Minimal missed opportunities.
• Positive customer feedback.

HOW TO APPLY

To be considered, complete all steps below exactly.

1. SUBJECT LINE

Client Services Coordinator – [Your Name]

2. APPLICATION START

Include the word “SERVICE” in the very first line of your application.

3. WRITTEN QUESTIONS

Please answer the following questions in bullet-point format:

1. Tell us about your experience handling inbound customer calls.
2. How would you handle an upset customer whose cleaning team arrived late?
3. What steps would you take if three calls came in while you were already helping another customer?
4. What customer service software, CRMs, or scheduling systems have you used previously?
5. VIDEO INTRODUCTION (2–4 Minutes)

Record a Loom video and answer the following:

• Tell us about your customer service experience.
• Describe a difficult customer interaction you handled successfully and what you learned from it.
• Please conduct a mock inbound call where a prospective customer calls Clock Clean Services requesting a cleaning estimate. Demonstrate how you would greet the customer, gather information, and schedule the next step.

APPLICATIONS THAT DO NOT FOLLOW ALL INSTRUCTIONS WILL NOT BE CONSIDERED.