Client Success Manager - SEO Agency

Job Description: Client Success Manager - SEO Agency

Role Details
Type: Part-Time (Opportunity for full-time after a 90-day probationary period)
Hours Required: Monday-Friday, 8 AM - 12 PM PST

Overview
Join our dynamic digital marketing agency as a Client Success Manager and play a pivotal role in driving client success. In this key position, you'll optimize and manage diverse digital marketing campaigns. Working closely with our Creative team and other internal partners, you'll gain insights into client audiences and spearhead initiatives to continuously improve our program processes.

Key Responsibilities
- Campaign Management & Optimization: Monitor and report on the performance of SEO, email marketing, and social media campaigns, ensuring they meet client goals.
- Collaboration and coordination: Work with the Creative team and internal partners to turn strategies into impactful consumer-facing assets. Oversee campaign execution, optimization, and troubleshooting.
- Client Insights & Strategy: Develop a deep understanding of clients' target audiences to inform content and social strategies. Implement, monitor, and evaluate brand awareness campaigns.
- Client Retention & Growth: Enhance client satisfaction and retention, identifying upsell opportunities and encouraging program renewals.
- Program Processes: Establish and refine campaign and product offerings processes, maintain high-quality client relationships, and stay current with digital trends.
- Client Relationships: Manage top-tier client portfolios, supporting them in defining program objectives and KPIs.
- Audience Targeting: Identify optimal channels and strategies for reaching client audiences effectively.

Qualifications
- Bachelor’s degree in Marketing, Business Administration, or related field.
- Demonstrable experience in digital marketing or client success within an agency context.
- Proficient in SEO, email, social media, and content marketing.
- Strong analytical skills for data-driven decision-making.
- Excellent communication and presentation abilities.
- Proven track record of effective collaboration and problem-solving.
- Passion for digital marketing and continuous learning.

Some Tools We Use
ClickUp, Slack, Google Analytics, Google Search Console, Google Tag Manager, SEMrush, Canva, and AgoraPulse.

How to Apply
1. Prepare Your Resume: Highlight your experience and suitability for the Client Success Manager role.

2. Record a Brief Introduction: In a 2-3 minute video or audio recording, introduce yourself, discuss your interest in the position, and outline your relevant experience. Ensure high-quality and clear audio/video.

3. Submission: Upload your recording to a file-sharing service (Google Drive or Dropbox) with access set to 'Anyone with the link can view'.

4. Apply on Onlinejobs.ph: Directly submit your resume and recording link through the platform.

5. Confirm Your Availability: Ensure your resume or recording mentions your availability for the specified working hours (8 AM—12 PM PST).

We're looking for someone who's as passionate about digital marketing success as we are. Your application will help us understand your background and how you communicate, so we're excited to hear from you!