Owner Support Specialist

Company Overview
Bolivar Vacations manages over 160 vacation homes on the Bolivar Peninsula in Texas. We focus on giving guests great experiences and supporting our property owners.

Position Overview
We are looking for a friendly and proactive Owner Support Specialist. You will help owners with questions, solve problems, and make sure everything runs smoothly. Phone communication and problem-solving skills are important in this role.

Owner Support Responsibilities
- Serve as the primary point of contact for property owners
- Assist owners with app access, statements, W-9/ACH forms, and account setup
- Coordinate with Property Managers, Revenue, Finance, Maintenance, and Operations to address owner questions or concerns
- Be knowledgeable about day-to-day operations, policies, and processes
- Provide clear updates on maintenance, repairs, bookings, and property performance
- Communicate pricing, minimum rates, and revenue-related updates from the Revenue team
- Proactively identify potential issues and offer solutions to owners
- Ensure all documentation, approvals, and owner preferences are accurately recorded
- Submit and manage damage claims on behalf of owners, including follow-ups
- Coordinate with Maintenance for repairs or replacements, including ordering and tracking approved items
- Support property onboarding and offboarding processes
- Lead or assist with strategic owner communications, including newsletters and other proactive outreach

Requirements
- Minimum 2 years of experience in phone support or customer service
- Excellent spoken English with minimal accent
- Confident and enthusiastic about making and receiving calls with property owners
- Strong interpersonal and problem-solving skills
- Ability to remain calm and composed under pressure
- Hospitality or property management experience is REQUIRED
- High attention to detail and follow-through
- Ability to help improve processes and make owner communication seamless

Schedule & Work Setup
Location: Fully Remote
Schedule: Must be available during US Central Time hours. Note that candidates must not have other jobs, as the schedule may change from time to time.
Days: 5 days per week (final schedule TBD)
Pay: TBD

To apply, please reply with the title “Owner Support”, include a link to your resume, and tell us why you are the right person for this role and why we should choose you.