Customer Support Rep for E-commerce

We’re a US-based e-commerce company looking for a reliable, detail-oriented Customer Support Virtual Assistant to join our team for a long-term partnership. This is a fully remote role. Excellent written English is required.

What You’ll Do

- Respond to customer inquiries via email in a timely and professional manner
- Monitor and respond to comments and messages on our Facebook and Instagram pages
- Assist with disputed orders and chargebacks as needed (training and guidance provided)
- Support additional general administrative tasks when requested

What We’re Looking For

- Strong written English and clear communication skills
- Organized, resourceful, and self-motivated
- Ownership-driven mindset — you take responsibility and follow through on tasks
- Comfortable working independently while following established processes

Tools You Should Be Familiar With

You don’t need to be an expert in everything below, but you should be comfortable using most of these tools:

- Shopify
- Facebook Pages and Instagram
- Gmail
- Google Docs
- Notion
- ReAmaze

Schedule

This is a full-time position (approximately 6–7 hours per day).

Availability to work on weekends is required, though not necessarily for a full workday.

Compensation

- $3–$5 USD per hour, depending on experience and fit
- Pay increases and bonuses are available based on performance and reliability

Perks

- Flexible schedule — work when you want, as long as tasks are completed on time and quality standards are met
- Training and support — we provide clear systems, examples, and ongoing feedback to help you succeed
- Performance-based rewards — strong performance is recognized with raises and/or bonuses
- We operate on trust. We do not use screen recording or monitoring software — you’ll be given ownership of your work and the autonomy to manage your time responsibly

How to Apply

Please follow these instructions carefully. Applications that do not follow them will not be considered.

1. Use the subject line:

I Want to Work with You Ivan – Customer Support Rep – [Top Color] / [Second Color]


Example:

I Want to Work with You Ivan – Customer Support Rep – Yellow / Blue

1. At the top of your message, write 2–3 sentences only explaining why you want this position and why you’re a good fit. Do not write more than 3 sentences.
2. Complete our short working-style color assessment:
- Make a copy of this Google Sheet:

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- Rename the file starting with your full name

Example: Maria Santos – Color Test

- Fill out the sheet by ranking each set of words as instructed
- Upload or share your completed copy with your application
1. Include your resume/CV and a screenshot of your home internet speed test.

Applications that are missing any of the above will not be reviewed.

Best regards,

Ivan