Cleaning Operations VA (Koala Booking + Subcontractor Onboarding) — Remote (UK Hours)

Remote VA needed to run daily operations for a UK cleaning services operator start up using Koala Booking. You’ll manage enquiries, quotes, bookings, upfront payment tracking, contractor assignment, completion, and help build/onboard a reliable subcontractor bench.

Key Responsibilities:
Manage Koala Booking daily (log enquiries, update statuses, attach photos/videos, keep notes clean)
Prepare/send quotes and follow-up consistently

Convert accepted quotes into bookings with accurate scope + access details
Track upfront payments and flag non-payment immediately

Source/onboard subcontractors, collect key docs, confirm availability, send job briefs

Track contractor performance and escalate issues fast (no-shows, quality problems)

Requirements:
Excellent written + spoken English
Strong admin accuracy and follow-up discipline

Confident with systems/trackers (Sheets/Notion/CRMs)
Reliable UK hours overlap

Screening Questions (Required):
Rewrite professionally (2–3 sentences):
“hi we can do clean tmrw but need pay first and send pics and address asap thx”

Customer wants a quote but didn’t send photos/videos or full address. Write the exact message you’d send.

Subcontractor cancels at 10pm the night before a job. What are your next 4 actions?

Spot and fix: “Booking confirmed for Thursday at 14:00am.” What would you send to the customer?

How would you keep Koala “clean” daily (statuses, notes, next actions)?

Describe an ops tracker you’ve used (columns + workflow). Optional: share a redacted screenshot.

Optional (Strong Advantage):
1–2 minute Loom showing how you organise tasks in Google Sheets/Notion (no client data).

Applications without Koala booking experience will be ignored. This job will progress into a full time role.