Reception & Administrative Assistant (Remote)

About the Role:

We’re looking for a reliable and professional Reception & Administrative Assistant to support our team remotely. This role is responsible for managing overflow calls and emails, assisting with general admin tasks, and ensuring smooth communication between customers and internal teams. You’ll play a key part in delivering a great customer experience and helping our operations run efficiently.

Key Responsibilities:
CALL HANDLING AND CUSTOMER SUPPORT

Answer overflow calls from our main customer service line
Respond to simple inquiries within 30 seconds or transfer calls to the right department
Take accurate messages and escalate calls when necessary
Maintain a friendly and professional tone at all times


EMAIL AND MESSAGE MANAGEMENT

Monitor and respond to incoming emails
Redirect emails to the appropriate tea ---------- mbers
Track and prioritise communications to ensure timely follow-up

GENERAL ADMINISTRATION

Confirm bookings and appointments with customers
Assist with data entry, document management, and other admin tasks
Support internal teams with day-to-day operations

ISSUE RESOLUTION AND ESCALATION

Identify and resolve minor customer concerns
Escalate complaints or complex issues to leadership as needed
Record and track issues for proper follow-up

WHAT WE'RE LOOKING FOR:
Experience in customer service or administrative support
Strong written and verbal communication skills
Highly organised and detail-oriented
Able to multitask and manage time effectively
Confident using email, CRM systems, and call handling software (preferred)
Proactive, customer-focused, and a team player

HOW TO APPLY:
Please send us the following:
(Important! Applications without both the resume and video will not be considered.)

1. A link to your updated resume
2. A 1–2 minute video introducing yourself, your experience, and why you’re interested in the role

We’re excited to meet someone who’s enthusiastic, dependable, and ready to grow with our team!