Still Hiring! Operations Executive at MADX Digital

MADX Digital is looking for a detail-oriented Operations Assistant to support our day-to-day agency operations. If you're someone who loves turning chaos into structure, thrives on organizing tasks, and enjoys working behind the scenes to keep everything running smoothly—we want to hear from you!

MAIN FOCUS
Execute day-to-day operational tasks and support the Operations Manager/Director with administrative and coordination duties.


KEY RESPONSIBILITIES

Daily & Weekly Ops Support
Maintain and update department KPI trackers and dashboards.
Run weekly hygiene checks on Trello boards, documentation, and project statuses.
Help coordinate internal meetings (retros, planning sessions, etc.) and take notes.
Monitor and log operational issues reported by departments.

Team Onboarding & Offboarding
Set up tools and access for new hires (Slack, Trello, Notion, Google Workspace).
Ensure onboarding checklists are completed and documentation is shared.
Assist with offboarding tasks and account removals when needed.

Reporting & Documentation
Prepare internal reports (portfolio KPI updates, project timelines, issue logs).
Support the creation and updating of SOPs, process docs, and agency playbooks.
Help maintain organized, up-to-date records in Notion, Airtable, and Drive.

Project & Process Support
Assist with internal operations projects (e.g., improving onboarding, resource planning).
Take responsibility for recurring admin processes (weekly reminders, team capacity tracking).
Help track hiring pipelines and interview schedules.

WHAT GOOD LOOKS LIKE
You consistently meet deadlines and stay on top of recurring tasks without needing reminders.
You spot things that are missing, messy, or unclear — and fix them or raise them early.
Your updates and documentation are clean, accurate, and easy for others to follow.
You’re proactive in asking, “How can I help?” and you take ownership of your work.

WHAT WE OFFER
Compensation: Commensurate to experience
Remote-first: Work from anywhere in the world
Flexible work environment with a collaborative team culture
Opportunities to work with innovative SaaS brands
Professional development and learning opportunities
Clear processes and room to suggest improvements

QUALIFICATIONS
? Must-Haves
2+ years experience in an administrative, operations, or support role.
Strong business acumen and professional maturity; able to separate personal and professional responsibilities.
High emotional intelligence (EQ) with the ability to collaborate effectively and handle sensitive information discreetly.
Excellent attention to detail and task management skills.
Strong written English and ability to communicate with cross-functional teams.
Comfortable with tools like Notion, Trello, Google Workspace, Slack, and Airtable.
A growth mindset and eagerness to learn how operations work in a digital agency.

???? Nice-to-Haves
Experience working remotely with distributed teams.
Familiarity with SEO, content, or digital marketing teams (even loosely).
Experience supporting hiring, onboarding, or documentation tasks.

HOW TO APPLY
Interested candidates should submit their resume and a brief cover letter explaining why they’re a great fit for this role to ---------- include "MADX Operations Executive Application - [Your Name]" in the subject line.

Selected candidates will be invited for an interview to assess experience and fit for the role.