Maintenance Coordinator

About us:

EIG Property Management is based in Minneapolis, MN, USA. We manage over 1,300 apartment rental units in the Twin Cities. We are seeking a full-time permanent remote Maintenance Coordinator. The role is approximately 40 hours per week, but could be as low as 35 hours in the low season and 45 hours in the high season. The hours are Monday to Friday, approximately 9:30AM to 6PM US Central. We are not looking for an agency or someone working another job during our business hours. The candidate should have experience in property management, engineering or maintenance coordination.

Responsibilities:
Proactively monitor incoming maintenance requests
Revise maintenance tickets to conform to standards
Communicate with residents
Gather information from residents and tea ---------- mbers
Assess whether the situation is an emergency or non-emergency
Create daily work plans for each maintenance tech
Regular communication with each member of the maintenance team
Coordinate vendors (scheduling projects to meet deadlines)
Call on 50-100 potential new vendors when a new vendor is needed
Coordinate and monitor progress of apartment unit turns to be ready for move-in
Follow up communication with residents
Measure maintenance tech performance
Establish scope of work for projects
Obtain estimates and pricing proposals from vendors
Price shop appliances and other common supplies
Perform administrative work for maintenance staff
Communicate with city inspectors
Review and coordinate city orders and other orders
Download data and complete data entry or analytical tasks

Job Requirements:
Excellent English speaking and writing ability.
Intermediate MS Excel or Google Sheets ability.
Technology Requirements: strong consistent internet and electricity, 2 screens, 10-key on your keyboard, headset.
As this is a work-from-home setup, you must have a quiet working environment anytime you are clocked in for work.
US Central Time hours as scheduled, generally an 8-9 hour day Monday to Friday between 9:30AM to 6PM US Central.

Qualifications:
4-year university degree
Preferred previous experience in property management and maintenance coordination
Preferred experience with Google Workspace, particularly with Google Sheets and/or MS Excel,

Application Requirements
If you are interested in applying, please include the following in your job application submission:
1. A custom audio or video recording. Please take 1 to 4 minutes to share why you are interested in the position, or a quick summary of your experience and qualifications.
2. Confirmation that you are not an agency.
3. Either
A) Confirm that your Upwork resume is thoroughly updated and is accurate, or
B) Attach a PDF of your current resume.
4. Confirm that you plan to conduct the interview with the same quality of computer and equipment that you would bring to the job, including webcam, headset, and strong computer. During the interview, you will need to be on video and you will need to share your desktop for a brief spreadsheet exercise.

The job application submission is done by filling out this form: ----------