Call Center Sales & Service Representative

Do you enjoy helping customers in a fast-paced environment? Is your English fluent and natural, similar to a native speaker? Do you have a stable internet connection, your own computer, and a quality headset? Are you confident in your ability to guide customers through decisions and clearly communicate solutions?

If this sounds like you, we’d like to connect.

We’re looking for reliable and customer-focused Call Center Representatives to support new and existing customers across our properties. In this role, you’ll help people find storage solutions that meet their needs, resolve questions or concerns, and ensure every interaction leaves a positive impression.

Key Responsibilities

Handle a high volume of inbound and outbound calls professionally and efficiently.
Help prospective customers understand why ClearHome is a great choice, and assist them in selecting the right storage options.
Recommend additional services like Protection Plans when appropriate.
Clearly explain facility features and benefits to ensure customers feel informed and confident.
Address customer issues or complaints with patience, clarity, and a problem-solving mindset.
Collaborate with onsite staff to resolve issues and provide seamless service.
Accurately document conversations and follow established scripts, policies, and procedures.
Build trust and leave customers feeling heard, supported, and satisfied.
Work toward individual and team KPIs, and communicate regularly with leadership on progress and ideas.

What We’re Looking For

Strong spoken and written English, with clear, natural communication.
Prior experience in sales and customer service, ideally with a track record of meeting or exceeding performance goals.
Comfortable with remote work and self-directed in managing time and tasks.
You have a quiet workspace, dependable internet, and the tools needed to succeed.
Someone who enjoys helping others, stays calm under pressure, and pays attention to detail.


Please send us a brief audio message answering the following:

Tell us about the best customer experience you’ve ever provided. What happened, and what was the result?
Share a time you made a mistake in your role. What happened, and how did you handle it?