Operations Support Executive

Job Description:
As our Operations Support Executive at Maid2Easy you’ll play a crucial part in the experience we offer to our customers and house cleaning teams.
Your primary function is the overall responsibility of answering enquiries and providing solutions for our customers and field teams when they have questions or concerns.
The Support Executive ensures adherence to established policies and procedures, while working to continuously improve the customer experience and quality of service being fulfilled.
This role will also be involved in the communication over phone, email and SMS.
For the right candidate this is an opportunity to join a fast-growing residential cleaning company with potential for further career opportunities.
We are a remote working company (work from home) and have been for a number of years now.

Key Tasks & Deliverables
• Support the Customer Success Team to help deliver excellent customer service through our field operations.
• Responsible for achieving goals, following up on outstanding items, and driving resolution on all issues to customer’s satisfaction.
• Bank reconciliation and invoicing
• Implement and track new policies and procedures to prevent reoccurrence of problems. Issue tracker and corrective action as needed.
• Communicate effectively with key stakeholders in the business to identify needs and evaluate alternative operational solutions; understands how to communicate difficult/sensitive information tactfully.
• Resolves and/or escalates issues in a timely fashion. Tracks lessons learned and shares those lessons with tea ---------- mbers. Mitigates team conflict and communication problems.
• Ability to engage cooperation from senior management and other departments
• Strong at dealing with unexpected situations and providing quick support solutions
Job Type: Permanent part-time, part-time pay: PHP24,000 per month plus benefits:
• Opportunities for promotion to a permanent full-time position
• Paid training
• Pay raise
• Work from home
Supplemental Pay:
13th month salary