Customer Support

Diib Inc. - Customer Support / Customer Advocate

Location: Remote (Philippines)

About Diib Inc.:
Diib stands at the forefront of SEO analytics and is committed to empowering businesses with actionable insights that drive growth and enhance online visibility. Our platform demystifies complex SEO and related data, making it easy for small—to mid-sized business owners globally to understand and act upon. With over a decade of expertise, Diib symbolizes innovation, effectiveness, and trust in the digital marketing landscape. Come aboard and be part of a team helping business owners worldwide!

The Role:
We’re looking for a Customer Support professional to join our global team. This role is perfect for someone who understands SEO, excels in communication, is genuinely interested in helping others, and has a knack for solving problems efficiently and effectively. Your primary mission will be to provide outstanding support to our users through email, chat, and phone, ensuring their Diib experience is exceptional.

Tasks in the Role:
Support Hours: 10:00 PM - 6:00 AM GMT+8.
Provide first-line support to users via email, chats, and phone calls.
Escalate complex issues to the Head of Support quickly.
Educate users on how to use Diib’s SEO analytics software.
Answer customers’ questions regarding the Diib SEO dashboard and SEO, in general.
Offer feedback to our developers and management teams to enhance user experience.
Suggest and implement improvements to current processes.
Undertake individual assignments from direct supervisors.
Stay updated on new processes, features, and industry knowledge.
Align personal performance with team and company goals.
Maintain effective internal communication with the Customer Support team and other departments.

Who We're Looking For:
2-3 years of experience in customer support roles, ideally within SEO and software industries.
Near-native English communication skills.
Are able to display proficiency in the use of either Semrush or Moz (required and will be tested).
Proven ability to solve problems quickly by paying attention to detail and conducting thorough research.
Excellent time management skills with a proven ability to meet deadlines autonomously.
Strong analytical abilities.
Independent worker with strong self-problem-solving skills.
You might be the perfect candidate if you:
Have a strong and genuine interest in SEO and digital marketing, in general.
If you are enthusiastic about helping businesses grow their online presence.

What We Offer:
Full-time permanent position.
Fully remote work setup.
Access to training and courses to support your growth.
An opportunity to be part of a company that’s not just about profit but also about making a difference in the lives of business owners.

A Little More About Diib Inc.:
Diib Inc. is a top digital analytics company providing powerful insights to boost online presence and drive growth. Our innovative platform analyzes websites, offering tailored growth plans and actionable data. With user-friendliness in mind, our tools cater to small and midsize businesses, simplifying complex SEO data for all.

Our goal is to empower business owners and marketers with the tools for success in the digital marketplace. At Diib Inc., we're a community dedicated to helping businesses succeed through analytics, recommendations, and a supportive work culture that fosters innovation.

Join us to be part of a team that values professional development and encourages innovation, making digital success achievable for all.

If you're interested, please submit your resume. We will only be responding to qualified candidates.

Thank you!