Client Success Manager

Responsibilities:
Review photoshoots for completion and deliver by 10am
Follow up on any delivery items not completed by 10am
Coordinate revision requests with editing team
Review and process orders, contacting agents for additional information as needed
Maintain and update the community photo library
Ensure client profiles are complete and CRM is up to date
Follow up on booking requests, unconfirmed appointments, and reschedules
Assist clients with questions in the portal and marketing kit
Answer phone calls, texts, and emails
Archive Matterport weekly
Send Matterport and Zillow 3D tour stats to clients weekly
Send review requests and update review systems
Follow up on unpaid invoices
Update Google Business Profile with new photos and hours
Engage with clients on social media
Promote our referral program

Requirements:
Ability to work remotely
General understanding of real estate and photography
Excellent communication and customer service skills
Strong attention to detail
Proficiency in CRM systems and Microsoft Office Suite
Availability from 8:30am to 4:30pm EST Monday to Friday, with 2 hours on Saturday mornings