Healthcare Virtual Assistant

I’m a Registered Nurse and Certified Healthcare Virtual Assistant with over 5 years of experience in providing both clinical and virtual medical services. I specialize in supporting doctors, clinics, and healthcare teams by delivering accurate, efficient, and HIPAA-compliant assistance.

Experienced in handling medical insurance processes, including benefits verification, claims assistance, and approval of outpatient services based on healthcare plans. While working at Maxicare Healthcare Corporation, I facilitated over 100+ patient admissions and availments weekly, ensured proper documentation according to insurance coverage, and approved services within my authority limit based on the member’s benefit program and service agreement. I am skilled at explaining insurance benefits to patients, coordinating with healthcare providers, and updating records accurately in case management systems. My background also includes billing support, CPT/ICD code awareness, and maintaining a high level of confidentiality and compliance with healthcare regulations.

As a Certified Healthcare Virtual Assistant and Registered Nurse, I have over 3 years of experience as a live Medical Scribe supporting U.S.-based physicians during virtual consultations. My role is to accurately document patient encounters in real-time, ensuring complete, clear, and organized medical records in the EHR (Practice Fusion, EMD).

During my time at Maxicare Healthcare Corporation, I assisted patients with benefit verification, service approvals, and medical coordination—resolving over 100+ cases weekly with a focus on empathy and accuracy. I also trained new hires in customer service workflows and acted as Officer-in-Charge when needed.

I’m a Registered Nurse and Certified Healthcare Virtual Assistant with experience in medical billing and insurance coordination. In my previous roles, I’ve assisted in verifying patient eligibility, processing outpatient availments, and supporting claims documentation. While working at Maxicare Healthcare Corporation, I regularly approved services within my assigned limit, handled member billing concerns, and documented every transaction in a case management system. I’m accurate, detail-oriented, and experienced in communicating with both patients and insurance teams to make sure claims and billing processes run smoothly.

I’ve helped streamline EHR processes for providers by improving note accuracy, reducing after-hours charting, and ensuring all records are complete and organized. With my clinical background and attention to detail, I’m confident in supporting any practice that values efficiency and accuracy in its EHR workflow.

I’m a Registered Nurse and Certified Healthcare Virtual Assistant with solid experience in supporting medical services that involve accurate documentation and understanding of ICD-10 coding. While I don’t code for billing purposes, I work closely with providers by documenting diagnoses, procedures, and patient encounters using the correct ICD-10 codes and medical terminology.

I’m professional, patient-focused, and always aim to resolve concerns quickly while delivering a positive and respectful experience. Whether it's helping a patient understand their treatment plan or assisting with follow-ups, I bring a calm and organized approach to every interaction.