Virtual Assistant (night shift)

Main Job Tasks and Responsibilities
Answer calls and responds to emails
handle customer inquiries both telephonically and by email
research required information using available resources]
provide customers with products and service information
enter new customer information into system
update existing customer information
process orders, forms, and applications
identify and escalate priority issues
follow up customers calls where necessary
document all call information according to standard operating procedures
complete call logs
produce call report
knowledge in SEO or Social Media is a plus