Virtual Assistant for Client Experience

We need a full-time employee working from Monday to Saturday exclusively working for us. The candidate must be a fast learner and must type fast. The post is open when the ad is alive.

We are a property investment company in Australia and we are expanding quickly in recent years. This is one of the most important roles in our company because we regard client experience as the life of our company.

Your goal will be to ensure that each client is delivered an amazing experience throughout the entire process of dealing with our company.

You are experienced in dealing with customers' needs and requirements, and are looking for a bigger game. You know how to plan your day, week, and your month. You are here to move mountains for our clients to provide the experience possible for them, building and maintaining a large customer base. You will manage the lifetime relationship for each client making the company well thought of in the eyes of the client and do this in a highly competitive market.

Your duties will include but are not limited to:
• First contact point for all of our clients when they need anything;
• Constantly communicating with each client on a weekly, month and yearly client contact plan, adding massive value in communication each time;
• Monitor building progress and provide feedbacks in a timely manner;
• Attend settlement at completion of each property;
• All maintenance issues to be reported in writing to the builder, followed up and resolved in a timely manner.
• Liaise with brokers, builders, property Managers and other external parties on behalf of clients.
• Predict the issues that may take the attention of each client and proactively address them before they become a concern;
• Resolve all complaints within a 7-day period;
• Organise client events such as birthday gifts, settlement gifts, cocktail parties, exclusive project launches, Christmas parties etc.
• Conducting project reviews, updates, surveys and get feedback;
• Use and update our CRM system every time you have a communication cycle with a client.
• Liaise with the directors on general office management.
• Any other tasks from time to time.


Your Skills / Strong Points are:
• Interested in people and like to communicate and interact with them.
• Proactive in all that you do.
• Hard working & resilient.
• Responsible and reliable.
• Enjoy and welcome challenges and a high-pressure environment.
• Pay attention on details.
• Have the ability to meet deadlines with ease.
• Good with google system.

In return for fantastic results you will be offered a hourly rate plus bonus package. You don't have limit of hours for this job as long as you can produce results.

You will have many opportunities to grow and be promoted within the Group to executive positions.

Applicants must be well presented with native spoken and written English.

Are you excited by the challenge If so, please include your CV with your application and a sample of email communications you had in the past.