Virtual Assistant — E-commerce Operations

About This Role

We are a fast-growing e-commerce business looking for a highly motivated and versatile Virtual Assistant
to join our team. This is not a narrow, task-based position. We are looking for a generalist who thrives in
a dynamic environment, takes ownership of their responsibilities, and has the ambition to grow into a
management role within six months.

From day one, you will be embedded in the full operation of the business. You will work closely with
management and suppliers, help set up processes where none exist yet, and ensure the day-to-day
operations run smoothly. This role is the foundation of a growing team, and we expect the right person to
eventually lead it.

Growth Trajectory

• Months 1–3: Full immersion in operations. You learn the business inside out.
• Months 3–6: You take ownership of your domains and begin structuring processes independently.
• Month 6+: Transition into a team management role as the business and team expand.

How You Will Work — The Operational Cycle

Your work follows a structured cycle that supports the full product-to-market flow:

• Products are prepared by management in a Google Sheet. You receive access and begin the listing
process.
• Products are listed in Shopify using Poki, a Google Chrome extension. Accuracy and speed are key
here.
• Basic creatives are produced to visually support the advertising campaigns that run alongside the
products.
• Once products are ready, you inform management so the advertising process can begin.
• When the store is live, you manage incoming customer emails and handle communications via a
shared WhatsApp group that includes management, the supplier, and relevant account managers.
• You support dispute management when needed, working within established guidelines or creating
new templates where none exist yet.

Core Responsibilities

• Customer service: managing inbound emails, handling inquiries and disputes professionally
• Product listing: accurately listing products in Shopify via Poki based on Google Sheet input
• Basic creative production: creating visual assets to support advertising campaigns
• Order and supply chain management: tracking orders, flagging issues, coordinating with suppliers
• Supplier communication: direct contact with suppliers and account managers in English via
WhatsApp
• Process building: proactively setting up templates and SOPs where none exist yet

What We Are Looking For

• Prior experience in customer service and/or product listing — e-commerce background preferred
• 5+ years of experience is a plus
• Strong written communication in English — supplier contact requires clarity and professionalism
• Ability to manage multiple tasks simultaneously without losing overview
• Proactive mindset — you identify and flag problems before they escalate
• Comfortable working in a fast-moving environment where processes are still being built
• Ambition to grow — this role is explicitly designed to lead into a management position

Position Details

Type: Remote, Virtual Assistant
Hours: Part-time to start, with the possibility to expand based on performance
Starting rate: $3.00 per hour
Growth path: Team management role within 6 months for the right candidate

How to Apply

Sign up, and I will call you for a short call. Please prepare a short introduction in English: tell us who you
are, what relevant experience you have, and why you believe you are the right fit for this role.
Applications without a personal introduction will not be considered.