Virtual Assistant

To provide a bridge between the company and customers, support agents primarily focus on assisting customers in their enquiries through phone, email and live chat.

Responsibilities
• Respond to emails and phone calls
• Manage a contact list and ticketing system
• Provide fast and accurate customer support
• Manage live chat system
• Demonstrate sound knowledge of all the products of the company
• Adhoc task
Requirements
• Proven experience as a Virtual Assistant or relevant role
• Proven experience in using Ticketing System
• Familiarity with current technologies, like desktop sharing, cloud services and VoIP
• Experience with word-processing software and spreadsheets (e.g. MS Office)
• Excellent phone, email and instant messaging communication skills
• Excellent time management skills
• Preferably has technical background support
• Preferably has little electrical engineering knowledge
• Solid organizational skills