Virtual Assistant

Job Description: Virtual Assistant

We are seeking a detail-oriented and proactive Virtual Assistant to join our team. This position involves managing communications, scheduling, and administrative tasks to ensure smooth operations and excellent customer service.

Key Responsibilities:
1. Customer Communication:
• Answer calls and texts promptly.
• Schedule appointments and address client inquiries.
• Coordinate with technicians to ensure seamless service delivery.
2. Job Coordination and Monitoring:
• Track all ongoing jobs to confirm they are completed and properly invoiced.
• Ensure clients are billed correctly and payments are received on time.
3. Technician Support and Oversight:
• Maintain records of technician hours and prepare payroll information.
• Ensure all procedures and protocols are followed by technicians.
4. Reporting:
• Prepare and share daily and weekly reports on sales, calls, clients, and jobs.
• Track and analyze performance metrics to identify trends and areas for improvement.
5. Social Media Management:
• Post updates on social media platforms daily to engage with clients and promote services.

Skills and Qualifications:
• Strong organizational and multitasking abilities.
• Excellent communication skills, both written and verbal.
• Proficiency in using scheduling tools and reporting software.
• Familiarity with social media platforms for content posting.
• Ability to work independently and efficiently in a virtual environment.

Schedule and Compensation:
• Hours: Sunday to Friday, 7:00 AM to 9:00 PM EST (flexible shifts).
• Pay: $6 per hour.