Virtual Assistant

Role: Virtual Assistant

- Function: UGC – Logistics – Financials – Data Entry – Other
- Responsibility: Free up time for other tea ---------- mbers and business owners
- Location: Remote (laptop required)
- Compensation: $ ---------- monthly
- Working hours: Full-time position (4-8 hours/day, 6 days a week)
- Internet: Fast, stable connection

We’re looking for a growth-focused talented Virtual Assistant with a strong focus on managing various administrative tasks, streamlining operations, and enhancing our overall efficiency. The ideal candidate will have previous experience working for a DTC eCommerce business.

This is a unique opportunity to join us at a stage of growth. We are just in the middle of doubling down on our positioning and building out our backend as we will be scaling hard going into 2025.

You’ll work in a fast-pace environment with a chance to learn more than you EVER have before, experiment, try new things, and achieve results you never could have dreamed of side by side with the founders.

Core values:

- No Compromises - We never compromise with anything from product, to customer experience and our employees.
Ultimate Perseverance - We never stop. The challenge doesn’t matter, there’s always a solution to a problem. We can achieve anything we put our mind to.
- Winners Only - Great just isn’t enough. We only work with the BEST. Environment and competition are everything to us.

If you do not relate to these core values DO NOT APPLY for this role.

About us

Founded by Josef and Dejan in 2020, BALANZI started in a bedroom in Birmingham when Josef (originally from Denmark) pitched Dejan on the idea of starting a men’s jewellery brand under COVID-19.
Dejan, who was sitting in his living room across the world in North Macedonia was sold after hours back and forth on a Zoom call and BALANZI was born.

Since 2020, we have sold over 100,000+ pieces of jewellery to customers across the world.
For a long-time the company was stuck as we weren’t sure how to take the brand to the next level and after much thought and consideration, we have completely worked the company from A-Z.

Since 2023, we have been focused on separating two acquisition channels and re-branding BALANZI with a new positioning and focusing on 1 avatar to go all in on.

As of writing this, working on increasing our customer lifetime value and backend to unlock a new stage of growth.

Main responsibilities:

- Filling out key financial documents daily and cross-referencing bills with our supplier
- Working directly with high-value customers who fit our demo and creators to create UGC/CGC for ads and other channels (admin tasks only)
- Posting educational content across social channels to go along with our long-term strategy positioning (the content is pre-made)
- Updating and filling out Google Sheets for logistics, helping with demand planning, booking ASNs, setting up barcodes and much more!
- Other tasks e.g. filling out other spreadsheets, filling DMCAs to take down copycats, cleaning up Gmail accounts, formatting documents, customer research, etc.

About you

- You’re always active - we expect you to be active on Slack and respond to messages as we like move fast and speed is key with everything we do.
- You’re super proactive - we don’t want to tell you everything. You need to be able to think, look for solutions and work towards any goal we set for you. If a project is
assigned, we expect you to take control and charge. You not a robot.
- You got killer communication - if we are not being realistic with deadlines, goals or there is something you don’t know, we need you to communicate to us so we can fix inefficiencies and work better togehter as a joint team.
You never say “no” - everything is doable if you put your mind to it. If you say something is not possible, you instantly not a fit for the team and the attitude will drag down rest of the team.

Prior experience / skills

- You need at least 1+ year of experience working with DTC brands as a Virtual Assistant
- No prior experience dealing with logistics is required, but it will drag down your overall application
- Prior experience working for a brand at 7-8 figures is ideal
- Strong base of knowlegde within the Shopify and the eCommerce world. If you do not know about how 3PL works and never done data entry then this role might not be suited for you
- Experience with Google Drive, Sheets, Slack, Shopify, Social Media and email
- We don’t expect you to know everything from day 1, but you need a well-rounded base for the role for us to consinder your application

Why work for BALANZI?

At BALANZI, we hate the “cooperate” feel of running a business. We see ourselves as a group of overachievers aiming towards a collective goal while having mad fun and cracking jokes on the way.

We aren’t shy either, and we keep it 100% real. We won’t sugar coat our feedback, we will go hard on feedback because we know learning is the only way to move up.

We want a team of ruthless killers, overachievers and people who don’t go home early to watch the next Netflix show.
We do not cater to everyone, and that’s okay.

We want to get sh*t done, and we understand that building something truly great takes time and that it’s a marathon, and not a sprint.

Business for us is NOT about the milestones, it’s about endless quest for going bigger and becoming better every step of the way.

Some people walk with the end goal of reaching the destination while others simply walk because enjoy walking – at Balanzi, it’s not about the destination, it’s about the love of the game of business.

If this got you excited about the idea of working at BALANZI then apply now!