Training & Development Coordinator

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JOB TITLE: Training & Development Coordinator

Employment Type: Full-Time
Independent Contractor
Work from home
Salary: TBD

About OLIVIA
OLIVIA Professional Solutions trains and places highly qualified Filipino virtual assistants with U.S. home care agencies. We currently serve home care agency clients across the country, supporting them with trained virtual schedulers, virtual caregiver recruiters, and virtual admin assistants. Our training programs are the foundation of our differentiation — we don't just place VAs; we develop them into best-in-class home care professionals.

We believe in compassionate accountability: high standards, delivered with empathy, consistency, and care.

Position Summary
This role is ideal for someone who has successfully worked as a Home Care Scheduler, Staffing Coordinator, or Scheduling Manager and is passionate about helping others succeed.
You will lead training programs for new and existing virtual assistants, with a primary focus on home care scheduling operations, caregiver staffing, client scheduling, and scheduling software platforms. Your experience in the field will help bridge the gap between theory and real-world execution.

Key Responsibilities
• Facilitate live virtual training across OLIVIAs core curricula and the WellSky-focused universal scheduler certification, including onboarding bootcamps that get every new cohort ready before client placement.
• Coordinate role-specific tracks for schedulers, recruiters, and home care admin support VAs, and deliver one-on-one coaching for VAs who need extra support.
• Maintain and improve existing training assets — module decks, Taglish narration scripts, knowledge checks, and assessments —and build new modules in response to client feedback, platform updates, and industry shifts.
• Partner with the Service Experience Coordinator to translate recurring client issues into curriculum improvements.
• Keep all content current on HIPAA, home care compliance, and platform best practices (WellSky, AxisCare, ClearCare, HHAeXchange).
• Identify VA skill gaps from client feedback, audits, and performance reviews, and design targeted remediation plans or curriculum updates.
• Maintain individual VA training records, certifications, and continuing education tracking — and celebrate the wins.
• Run a centralized, clearly versioned training library; track completion, assessment, and certification metrics across the workforce.
• Report weekly to the Training & Development Manager / Director of Operations on training operations and program effectiveness, tied to VA performance and client retention.

Experienced with One Major Home Care Platform:
• WellSky
• AxisCare
• ClearCare
• HHAeXchange

Preferred Qualifications
• Previous experience as a Lead Scheduler, Staffing Coordinator, Scheduling Manager, or Workforce Coordinator in Home Care industry.
• Prior experience creating SOPs, training materials, or instructional content.
• Experience training, mentoring, coaching, or onboarding tea ---------- mbers.
• Strong organizational and documentation skills.
• Comfortable facilitating virtual training sessions via Zoom or Google Meet.
• Tagalog/English bilingual communication skills.
• Experience working with remote teams or virtual assistants.
• Knowledge of HIPAA and home care compliance requirements.

Why OLIVIA
• Shape the training engine of one of the fastest-growing home care VA staffing companies in the U.S.
• Direct line to leadership and a real seat at the table for strategic decisions about VA development.
• Career pathways into senior leadership, instructional design, or operations management.
• Competitive compensation, performance bonuses, and meaningful professional development.
• A team culture rooted in compassionate accountability, learning, and long-term growth.

How to Apply
Submit your résumé to keiko[at]oliviapros[dot]com (cc: talent[at]oliviapros[dot]com), a brief cover letter, and a 2–3 minute sample video. Applications are reviewed on a rolling basis.