Technical Support (OFFICE-BASED)

JOB QUALIFICATIONS
*Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information *Technology or equivalent.
*Experience with cyber-security related software
*Ability to grasp technical concepts and troubleshoot complex technical issues
*Experience of working in a client support role
*Experience in project management
*Excellent written and oral communication
*Customer service minded
*Solutions oriented with good problem solving skills
*Result driven
*Attention to detail
*Proactive with strong ability to work independently and collaboratively
*Ability to work towards strict deadlines
*Required language(s): English
*At least 2 year(s) of working experience in the related field is required for this position.
*Applicants must be willing to work in Mandaluyong City.
*Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
*6 Full-Time position(s) available.

JOB RESPONSIBILITIES

*Manage a portfolio of clients
*Build strong and positive relationships with clients at various levels
*Build and document knowledge about the clients business and technical setup
*Project manage and document all technical projects carried out with clients
*Actively play a part in ensuring financial targets are reached
*Log any bugs or feature requests in the bug and feature handling system
*Build strong relationships with Client Services team members
*Ensure client’s support tickets are resolved in a fast and professional manner and comply to agreed *Service Level Agreements
*Feedback any important client information to Client Services Team
*Identify any training/knowledge needs for clients and colleagues
*Prepare and perform training of clients and colleagues
*Be responsible for undertaking project work across the team as required – participation in reference groups, training, and testing on new functionality etc.