Technical Operations Manager

We're looking for an experienced Technical Operations Manager to lead the team responsible for our internal systems, automation, data infrastructure, and technical support operations.

This is a leadership-first role. You'll manage a team of technical specialists, improve operational workflows, and ensure the systems that support the business remain reliable, scalable, and efficient. Rather than acting as the primary builder, you'll provide direction, remove roadblocks, improve execution, and help the team consistently deliver high-quality work.

* What We Offer
$2,000–$2,500 USD per month OTE (base salary plus monthly KPI bonus), depending on experience
Exceptional candidates may be considered for higher compensation based on demonstrated leadership experience
Monthly performance bonus tied to agreed business objectives
Fully remote, full-time position

* The Role
As Technical Operations Manager, you'll oversee the day-to-day performance of our Data & Infrastructure function while helping the business scale through better systems and stronger operational discipline.

You'll lead a team responsible for automation, internal platforms, dashboards, technical support, and business infrastructure. Your focus will be on creating efficient workflows, improving accountability, and ensuring technical projects are delivered on time.

This role is ideal for someone who enjoys leading technical teams, simplifying complex processes, and building systems that support long-term growth.

* Key Responsibilities
- Lead the Technical Operations Team
- Manage and support the Data & Infrastructure team
- Set priorities, remove blockers, and maintain high delivery standards
- Foster a culture of accountability, responsiveness, and proactive communication
- Ensure internal requests are handled efficiently and within agreed service levels
- Oversee Business Systems
- Maintain and improve core operational platforms, including:
* Airtable databases
* Workflow automations
* Business dashboards
* Internal support systems
* Data security and user access
* Technical documentation
* Operational infrastructure
* Improve Processes
- Review existing workflows and identify opportunities to simplify operations
- Recommend practical solutions before pursuing custom development
- Standardize processes that improve efficiency and reduce manual work
- Build scalable systems that support business growth
- Drive Technical Delivery
- Coordinate technical initiatives from planning through implementation
- Monitor progress, manage priorities, and keep stakeholders informed
- Ensure projects are completed to a high standard and aligned with business goals

* What We're Looking For
Required Experience:
Proven experience managing a technical, systems, infrastructure, or operations team
Strong background in workflow design and operational process improvement
Experience leading technical specialists without becoming the primary individual contributor
Ability to identify inefficiencies and implement scalable solutions

Technical Skills:
* Required: Airtable, Make, n8n, Supabase (working familiarity)
* AI tools such as Claude, ChatGPT, or equivalent
* Strong understanding of data security, permissions, and access management

Preferred:
* Notion Automations, Netlify, Process Street

* Personal Qualities
You'll be successful if you:
- Take ownership with minimal supervision
- Communicate issues early and proactively
- Enjoy improving systems and solving operational challenges
- Stay organized while managing multiple priorities
- Work collaboratively across technical and non-technical teams
- Are comfortable supporting businesses within the digital creator economy

What Success Looks Like:
Success in this role will be measured by your ability to:
* Lead a responsive and accountable technical operations team
* Improve the reliability and scalability of internal systems
* Deliver technical projects on schedule
* Reduce operational bottlenecks through better workflows and documentation
* Maintain strong service standards across internal support and infrastructure
* Drive continuous improvements that enable sustainable business growth

Performance expectations and priorities will be reviewed regularly with the COO.