Systems & Process Manager

IT Systems & Process Manager - FULL TIME
Fiorilli Construction
----------

? Monthly salary of $ ---------- (40 hrs / week), depending on experience and skill level
? Fully remote role
? Flexible working hours, overlap with US time zones
? Paid Vacation, Sick, Holiday, and every other Friday off paid for full time
? Bonus “P4P” Incentive Pay plan.
? Professional growth opportunities

At Fiorilli Construction, the team are dedicated, passionate, creative, hard-working commercial construction professionals who believe in providing outstanding services along with a great built environment product. They love the construction industry, are exceptional at what they do, and provide S.M.A.R.T. solutions to their clients’ construction anxieties within 24 hours.

They have integrity in all they do and believe in contributing to an amazing work environment by utilizing cutting-edge cool services. They live by the philosophy of work hard, play hard. The team are passionate about their lifestyle and creating the “Fiorilli Family” experience for both their co-workers and clients.

At the end of the day, Building Synergistic Authentic Relationships™ (BSAR) is their #1 priority. Working at Fiorilli Construction is not just a job, but a passion and they bring that to each project that they do.

Right now, Fiorilli Construction is looking for a IT Systems & Process Manager to lead and improve workflows across the business, from preconstruction and operations to HR and finance. You’ll work with department leaders to document processes, identify gaps, and implement solutions that increase efficiency and consistency.

The future of your role is exciting with the following key areas of focus:
?? Designing and documenting end-to-end business processes
?? Leading process improvement workshops and training
?? Managing workflow automation tools (e.g., ---------- )
?? Using data and performance metrics to drive improvements
?? Aligning processes with platforms in collaboration with department heads and systems administrators
?? Promoting process standards and a culture of continuous improvement
We are looking for forward-thinking, detail-oriented, and high-performing leaders who can bring people together, drive adoption of new workflows, and ensure processes support business success. Ideal candidates are passionate about problem-solving, have strong communication skills, and thrive in a collaborative environment where accountability and innovation go hand-in-hand.

Although you won’t directly own every department initiative, you’ll be at the center of them all—providing the structure, insight, and support that enables teams to work smarter and deliver stronger outcomes.

1) Business Process Management & Improvement; you will:
a) Lead and facilitate cross-departmental process discovery, mapping, and documentation initiatives.
b) Analyze workflows to identify inefficiencies, bottlenecks, and opportunities for improvement.
c) Design, implement, and standardize processes and governance frameworks.
d) Develop and track KPIs to measure process performance and impact.
e) Facilitate workshops and training to drive process adoption and a culture of continuous improvement

2) Systems Administration & Digital Tool Optimization; you will:
a) Administer core business systems (MS 365, ---------- , Jonas Premier, HubSpot, etc.)
b) Oversee our third-party systems and IT, Reliable Solutions, for Level 1/2 IT support; manage escalations and vendor performance
c) Oversee user provisioning, access rights, and system configurations
d) Ensure timely software updates, license renewals, and system documentation
e) Provide technical guidance and training to end-users to maximize digital tool adoption


3) Compliance & Data Integrity (Jonas Premier ERP); you will:
a) Monitor and enforce adherence to contract workflows and internal process controls within Jonas Premier
b) Conduct regular audits to ensure data accuracy, completeness, and compliance
c) Develop and maintain process documentation, SOPs, and compliance checklists
d) Collaborate with stakeholders to remediate non-compliance or data integrity issues
e) Report on compliance metrics and recommend corrective actions as needed

4) Cross-Functional Collaboration & Change Enablement; you will:
a) Partner with executive leadership, department heads, and end-users to align process and systems initiatives with business goals
b) Serve as a liaison between business units and IT/vendor teams to translate operational needs into technical solutions
c) Lead or participate in cross-functional project teams to implement process and system enhancements
d) Communicate change impacts, timelines, and expectations to all stakeholders
e) Gather feedback and iterate on solutions to ensure successful adoption and sustained improvement

5) Innovation, Continuous Learning & Process Automation; you will:
a) Research and recommend new technologies, tools, or automation opportunities to enhance operational efficiency
b) Design and implement workflow automations within core systems (e.g., ---------- , Jonas Premier)
c) Stay current with industry trends, best practices, and compliance requirements
d) Dedicate time weekly to upskilling and system/process improvement activities
e) Track and report on efficiency gains, automation ROI, and user satisfaction

Although the company counts on your experience and expertise, you will have two weeks of orientation and initial training which will entail reviewing all company systems and roles so that you familiarise yourself with the company.

In order to excel in this role, you need to have:

? Exceptional communication, facilitation, and change management skills
? Proficiency with BPM tools and platforms (e.g., ---------- , L ---------- , Visio)
? Solid understanding of Lean, Six Sigma, or other process improvement methodologies
? Ability to learn new software quickly; you are tech-savvy
? A detail-oriented, proactive mindset and commitment to Fiorilli’s Core Values

Brownie points for:

? 5+ years of experience in process improvement, business analysis, or operational leadership

What’s in it for you?

? Monthly salary of $ ---------- *
? Full-time and fully remote role
? Flexible working hours with some overlap with the US time zones
? Paid Vacation Time Off (PVTO) up to a total of 80 hours PVTO time as accrued is available annually
? Paid Sick Time Off (PSTO) up to twenty-four (24) hours of sick time is available annually, with rollover
? Eligibility to enrol immediately in Fiorilli Construction’s “Gain Share” Incentive Pay plan
? Concentrated Time Off (CTO) Work Shifts (aka ‘8.5/80’ Plan). The team follows a 2-week Work Shift (80 hours, 10 working days) that incorporates 8.5-hour days, Monday through Thursday (adding 2 hrs weekly), with every other Friday requiring only a 4-hour shift (1/2 day). That’s approximately 26 Friday afternoons OFF!
? Holiday pay - all major Holiday including Christmas & New Years’ Eve if falling on weekends
? Professional growth opportunities

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

As they grow as a company, it has become more and more important to explicitly define the core values from which they develop the culture, brand, and business strategies. These are the five core values that we live by:

The Fiorilli Construction team has local professionals as well as international employees and virtual employees. The company offers in-person, hybrid, remote, and flex work policies that allow for maximum flexibility in today's work environment to get the results that are needed for everyone's success.

They leverage great vision, core values, metrics that are measurable in each role, accountability for all, core values, right people in the right seats, great problem solving, systems and processes that are followed by all at what they call 80% strong in order to achieve the maximum results for the greater good, understanding that the whole is greater than the individual and "we are greater than I".

This position will be closed as soon as we find the perfect match. So, make sure to read the description carefully and take your time to submit a high-quality application that stands out.

If you apply, we will respond promptly and keep you updated throughout the process.

As part of the hiring process, please then expect the process to include:

1 - Filling in the application form once you click “Apply”
2 - Being invited to record a short video to introduce yourself
3 - Completing questionnaire and test tasks, if short-listed
4 - Attending video interviews where you will have the opportunity to talk more about your previous experience and the new role

To make sure you receive updates on your application please add Fiona Ingram ---------- to your email address book.

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