Support Engineer (AWS, PHP)

## Who is Incloud?

We are a German based software development company from Darmstadt, Hesse. We develop custom software solutions for our enterprise customers in sectors like banking, farm industries, mechanical engineering and home automatisation.

We value our customers and our employees highly and offer a friendly work spirit and support for each other. Take a look: ---------- :)

## What would be your job?

- Work with our ticketing system to respond to new support tickets from our customers, based on their priority
- Investigate problems regarding AWS deployed PHP based (Symfony) applications
- Fix problems by working with a standardised playbook and operating instructions (provided by us)
- e.g.: restarting the application in a timely manner
- Work night shifts either: 17:00 - 01:00 or 01:00 - 09:00 CEST
- Communicate proficiently in english with our developers in Germany to report investigated problems and measures you took during your work hours
- Work on small internal tools for us during times, where no support tickets are open
- You will be integrated in our processes and we will help you sharpen your development skills by tech reviews of your code and other learning opportunities

## What do you need to know?

- Proficient knowledge of AWS and its services including:
- EC2
- EBS
- Elastic Load Balancer
- AWS Aurora
- Proficient knowledge of Docker
- (optional) knowledge of Kubernetes
- (optional) knowledge of ReactJS
- Proficient knowledge of Symfony/PHP
- Proficient in written and spoken english

This is a fulltime job. Salary is negotiable but will be between 400$ - 800$ depending on your skills. With raises once you are fully on track.

## How to apply and further proceedings

- Please attach your CV and any certificates you might have (e.g.: AWS Certified Developer)
- Tell us about yourself :)
- Provide a Skype handle for a Video Interview
- After the interview we will provide a programming exercise, which you have to solve in a day

If you have any questions please feel free to message us. We are looking forward to your application!