Operations & Administration Virtual Assistant

ABOUT SERENE CLEAN CANBERRA
Serene Clean Canberra is a growing cleaning company based in Canberra, Australia. We provide high-quality residential and commercial cleaning services with a focus on trust, care and exceptional service.

We are looking for a reliable and organised Virtual Assistant to become an important part of our team and support the continued growth of our business.

THE ROLE
You will work closely with the business owner to support daily operations, administration and business improvement.
This is a role where you will become a trusted part of our team. We value honesty, reliability and taking pride in your work. We are looking for someone who wants to contribute to the business, not just complete tasks.

The role is perfect for someone who is proactive, detail-focused and enjoys variety. We are looking for someone who takes ownership of their work, learns quickly and is interested in building a long-term working relationship.

KEY RESPONSIBILITIES
The role will initially focus on:
• Updating records, spreadsheets and business documents
• Assisting with weekly payroll processes in Xero
• Helping set up and prepare GoHighLevel for use within the business

As the role develops, responsibilities will grow to include:
• Managing emails and client communications
• Preparing client invoices
• Maintaining internal systems and processes
• Assisting with reports, organisation and general administration
• Supporting social media content scheduling
• Helping improve systems and workflows

ABOUT YOU
We are looking for someone who:
• Has strong written and spoken English and communication skills
• Is organised, reliable and detail-oriented
• Can work independently and manage priorities
• Is confident learning new systems and software
• Takes initiative and looks for ways to improve processes
• Wants a long-term working relationship

PREFERRED EXPERIENCE
Experience with the following is desirable:
• GoHighLevel (or willingness to learn)
• Xero or similar accounting software
• Google Workspace
• Canva
• CRM systems

WHAT WE OFFER
• Long-term opportunity with a growing Australian business
• Supportive and respectful working environment
• Training and guidance provided
• Opportunity to grow your skills and responsibilities over time

WORKING HOURS
• Part-time initially
• Approximately 8-10 hours per week to start, with potential to increase over time
• Some overlap with Australian business hours may be required

HOW TO APPLY
Please send:
• A short introduction about yourself
• Your previous VA or administration experience
• Software and systems you have used
• Why you think you would be a great fit for this role
• A short voice recording of yourself

Please include the word "serene" in the subject line when you apply so we know you've read the ad and are serious about the role :)