IT TECHNICAL COORDINATOR (PHP 30,000 - PHP 45, 000)

JOB DESCRIPTION: TECHNICAL COORDINATOR

• Technical Capability - Works within a team as a noted expert with a wide range of systems or indepth product knowledge without supervision helping to define and implement technical best
practices. Ensures effective planning and implementation of creative and innovative service
changes.

• Process - Contributes to the definition of operational processes, (both internal and external) and
dealing with customer-escalated problems.

• Service Level - Manages systems within Service Level Agreements, proposing, defining
improvements, and implementing changes to meet service level requirements. Monitors
performance through statistical reporting and analysis.

• Project Work - Leads the technical implementation of medium complexity infrastructures and
technical designs including producing cost and timescale estimates and identifying risks. On
larger projects works within a technical framework of the project to meet customer
requirements.

• Customer Relations - Establishes working relationships with the customer and relevant
operational units, at the appropriate technical and/or management level, to understand the
requirements of the customer's business in order to deliver and enhance the service. Provide
written and oral summaries to the customer in real-time.

• Problem Solving - Takes ownership of obtaining the information required to diagnose and
resolve more complex problems. Engages with third parties to jointly resolve in-depth product
issues where necessary. Proactively analyzes information and trends, proposing action to
resolve problems, and maintain and enhance service.

• Team Working - Takes a technical lead, promoting knowledge sharing and development of other
team members both inside and outside of the group. May act as a team manager as necessary.

• Business Awareness - Proactively contributes both technically and commercially to identify and
win new business. Understands the requirements of the customer's business, and the scope of
the contract and knows how issues impact the delivery of service.

• Professional Development - Stays up to date with new products, tools, and techniques,
encouraging their use within the business to promote continuous improvement of capability.


TECHNICAL COORDINATOR WILL HAVE:

* CISCO Experience / proven track record working with product authority and external vendor
support teams. Proven track record of problem resolution.
* Successful solution designs implemented. Successful definition, implementation, and
conformance to processes. Response and resolution to escalated issues in a timely manner.
* Meets project deadlines and costs within own scope of responsibility.
* Successful track record of leading small projects. Successful track record of working with third
parties.
* Strong Structured Cabling Experience


REQUIREMENTS:

* MUST BE A CISCO CERTIFIED/ CCNA
* Must be willing and flexible with shifting work schedule and rest days as well as working
overtime as required
* With good communication skills
* Ability to telecommute and work in office.
* Ability to read, write, speak and comprehend English.
* Ability to calculate figures and amounts such as adding, subtracting, multiplying, dividing,
proportions, percentages, area, circumference, and volume.
* Ability to apply concepts of basic algebra and geometry.
* Ability to solve practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists.
* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
* To perform this job successfully, an individual should have knowledge of internet search
engines, basic data entry, and data management.
* Basic skills with Microsoft Excel, Word, PowerPoint, and Outlook

OFFICE LOCATIONS

** CEBU CITY: IT PARK, LAHUG
** MANILA: 11F ONE CORPORATE CENTER BLDG., JULIA VARGAS COR. MERALCO AVENUES, ORTIGAS, PASIG CITY