GHL Technical Support & Administration Virtual Assistant

I am looking for an experienced GoHighLevel Technical Support & Administration Virtual Assistant to provide day-to-day platform support and technical administration for a growing Australian digital business. This role is ideal for someone with hands-on GoHighLevel experience who enjoys troubleshooting, supporting clients, improving processes, and taking ownership of support requests from start to finish.

Please send your updated CV and answer the following:
Subject Line: GoHighLevel Technical Support & Administration VA Application
First Line: How many years of hands-on experience do you have using GoHighLevel?
Second Line: Which GoHighLevel features have you worked with? (e.g., Workflows, Funnels, Pipelines, Forms, Calendars, Automations, Email/SMS Campaigns, CRM)

Key Responsibilities
Provide first-level technical support for GoHighLevel users, including troubleshooting login, account access, and platform issues
Assist clients with Contacts, Conversations, Pipelines, Opportunities, Calendars, Forms, Funnels, and other GoHighLevel features
Set up and maintain contacts, tags, custom fields, calendars, pipelines, and CRM records
Build, test, and maintain workflows, automations, forms, funnels, and email/SMS campaigns
Manage user accounts, permissions, and system configurations
Create and maintain SOPs, knowledge base articles, FAQs, and client documentation
Record screen-share tutorials using Loom or similar software
Monitor and manage support inboxes and client enquiries, escalating complex issues when required
Identify recurring issues and recommend improvements to workflows, documentation, and support processes
Provide general administrative support and assist with business process improvements as required

Requirements
Proven hands-on experience using GoHighLevel in a support, administration, or implementation role (essential)
Strong understanding of GoHighLevel CRM, Pipelines, Opportunities, Conversations, Calendars, Forms, Funnels, Workflows, and Email/SMS Automations
Experience troubleshooting GoHighLevel issues and assisting non-technical users
Experience managing customer support tickets, inboxes, or client enquiries
Experience creating SOPs, user guides, or knowledge base documentation
Experience recording tutorials using Loom or similar screen recording tools
Excellent written and verbal English communication skills
Highly organized, proactive, and able to work independently with minimal supervision

Nice to Have
Previous experience supporting a digital agency, coaching business, online education platform, or membership business
Experience with lead magnets, sales funnels, booking funnels, or online course platforms
Basic Canva skills for creating support resources and instructional materials
Previous remote Virtual Assistant or Technical Support experience supporting Australian or international clients