EXPERIENCED E-commerce Support

We are a growing US men’s clothing brand looking for a serious, highly experienced professional for a stable, long-term home. No robots allowed. We need an A-player who doesn't just copy-paste replies, but actively works to turn complaints into upsells and aggressively lower our refund and chargeback rates. If you want a permanent place to grow, this is it.


What You’ll Do:

- Save Sales & Upsell: Turn return requests into exchanges/upsells using discounts and offers to keep refund/chargeback rates low.

- Human-Centric Support: Provide warm, empathetic email/chat support (zero robotic templates).

- Supplier & Logistics Management: Resolve lost shipments and coordinate calmly with our China suppliers.

- Stay Organized: Double-check supplier invoices and manage tracking spreadsheets.


Requirements:

- 3+ years of e-commerce customer support experience.

- Flawless English (written & spoken).

- Proven ability to sell/retain customers under pressure.

- Experience communicating with China suppliers is a major plus.